Flight Reservations Coordinator (Maternity cover)

Job description

About Us Let’s go on an adventure together! Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you. For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it. At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is. Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time. Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you. About the role The Flight Reservations Coordinator supports Latin American reservations & local operations teams in regard to handling the region's growing flight needs. The Flight Reservations Coordinator will book, issue tickets and make changes as needed to domestic/regional flights (COGS) and repositioning flights for CEO’s for the assigned trip codes. This is a temporary role with a 3.5-month fixed-term contract to cover a maternity leave. What you’ll be doing: Administer aspects of required air reservations, modifications, refunds and cancellations in a timely and efficient manner. Communicate all significant details to the Reservations team, CEO’s and other relevant stakeholders in preparation for the trip. Assist in building and communicating out reports to relevant stakeholders. Maintain a high level of service when dealing with Airlines over the phone or emails, ensuring issues are communicated and escalated where appropriate. Assist in the blocking process by communicating with the airlines and the appropriate stakeholders. Provide general air support related to rates, systems (GDS), processes and procedures to team members. Maintain constant communication with Flight Reservations Supervisor and team members for any issues regarding reservations, systems or procedures. Other duties as assigned. Requirements Must Have: +1 year experience working in flight reservations for travel agencies, tour operators or airlines. Experience with group series will be considered as an asset. Knowledge and experience using GDS Amadeus, skilled in reservations, ticketing, refunds & exchanges. Intermediate level in English both written and spoken. Intermediate computer skills (Word, Excel, G Suite). Excellent attention to detail and organizational skills. Strong communication skills (emails and telephone). Familiarity with Regional Geography. Excellent teamwork skills and self motivation. Positive and Innovative Attitude. Passion for delivering superior customer service. This role is a hybrid role based out of Peru, where a minimum number of days as set by the region, is required in the Lima office. Nice to Have: Able to work in a Mac environment (preference to Mac Skills) and embraces technology. Knowledge of G Adventures product in the region. ​We thank all interested candidates; however only those chosen for an interview will be contacted. ***QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN PERU** What Do We Offer You? Competitive Total Rewards Package, including exclusive travel perks! Additional days off, including on your birthday! Vacation time for you to recharge Enhanced Parental Leave Meaningful Employee Recognition Program Learning and Growth Opportunities Employee Resource Groups *Applicable based on location* Please note that Artificial Intelligence (AI) is used in the selection or interview process. G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.