Floor Captain Medical Assistant

Division: Eskenazi Health Sub-Division: FQHC Req ID: 26532 Schedule : Full Time Shift : Varied Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis. FLSA Status Non-Exempt Job Role Summary Our Floor Captains are key leaders within our Primary Care Health Centers, supporting clinic operations, mentoring team members, and helping drive exceptional patient care. This role plays an important part in advancing value-based care by promoting quality outcomes, preventive health initiatives, care coordination, and patient engagement. If you're a skilled Medical Assistant with a passion for leadership and improving patient outcomes, this is your opportunity to grow your career while making a meaningful impact on the communities we serve. The Floor Captain is the nurse or medical assistant overseeing the patient experience during face-to-face encounters with providers and other team members. This includes door-to-door time, customer service, and direct provision of patient care. The Floor Captain is also responsible for assisting the Team Captain with returning patient phone calls, obtaining prescription refills, and providing test results to patients. The Floor Captain serves as Team Captain in the event of the Team Captain's absence. Floor Captains who are medical assistants will participate in patient evaluation, patient education and other functions consistent with their training and under the supervision of nurses or providers. Job Requirements • Graduation from an education program for the medical assistant required • Certified or Registered Medical Assistant required • Minimum of 4 years of experience with 1 year of Eskenazi Health experience required; External applicants must have at least 5 years of experience • Previous experience as a lead required • CPR certification (American Heart Association Healthcare Provider CPR certification is preferred) • Serves in role of Medical Assistant Preceptor • Bilingual in English and Spanish preferred; may be deemed necessary at certain locations • PRIMARY CARE ONLY - At the direction of health center leadership, the individual may be required to travel to other health center locations to provide coverage for continuity of operations. Essential Functions and Responsibilities Customer Service: Delivers courteous, sincere, and sensitive customer service. Models Eskenazi Health Values Timely in responding to patient/family and other team member needs and requests. Resourceful; solves problems for patients, families and staff. Leadership : Coordinates and delivers direct patient care for their assigned team. Actively contributes to the Eskenazi Health Mission Innovates, takes risks and experiments to improve outcomes. Enables colleagues to succeed through teamwork, encouragement and empowerment. Models professionalism and dedication; sets an example for others to follow. Celebrates staff accomplishments, mentors others Delegation : Assigns team members role-appropriate responsibility and authority. Assists team members in professional growth by delegating tasks within their scope of practice and competence Holds staff members accountable for completing the tasks assigned to them Conflict Resolution: Recognizes conflict and addresses it early; monitors body language and subtle cues. Remains calm in a conflict situation Works to seek a solution that is good for both parties to the conflict. Financial Accountability/Stewardship: Promotes the effective stewardship of resources. Assists site management in meeting budget targets Promotes practice growth through attracting and retaining new patients Assures adequate resources are available. Teamwork : Engages the patient care team to achieve excellence in patient care and management. To facilitate team care, the Floor Captain will work from the assigned team room. Coordinates direct patient care, assists with administration of vaccines, performs EKGs, blood draws and other procedures. Ensures that patients receive appropriate education regarding new diagnoses, new medications, as well as wellness recommendations. Verifies cleanliness of exam rooms, and adequate stocks of supplies. Supports regulatory compliance. Ensures timely discharge of patients occurs in collaboration with the provider and team members, including medication reconciliation, appointments are scheduled to specialty clinics, and patients are handed off to the referral coordinator for necessary preauthorizations. Technical Skill: Demonstrates clinical nursing competence, understanding of job expectations and compliance with organizational policies and procedures. Anticipates, recognizes, and intervenes appropriately in situations that place patient/family at risk. Administers medications safely and legally within scope of practice. Promotes self-management with patients and families. Ensures discharge planning occurs in collaboration with the provider and other team members. Questions? If you have questions, please reach out to Jenna Urbina: Accredited by The Joint Commission and named as one of Indiana’s best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute , Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.