Floor Concierge/Lounge Attendant

Job description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: At the Pleasanton Marriott we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Pleasanton Marriott can mean for you! Pleasanton Marriot boasts 245 rooms, 4100 sq ft of event space, a restaurant and a bar. What you will have an opportunity to do: We are looking for a highly motivated, creative, customer focused leader to join our team as Conference Floor Concierge. To be successful in this role, this individual must be self-motivated, demonstrate a thorough knowledge of event execution, food and beverage and space optimization to drive conference revenue. This individual is responsible for overseeing the operations, sets, and movement of the overall logistics of their assigned space/floor for office/desk and meeting spaces. They manage the day-to-day floor execution and in-house meeting programs by ensuring events materialize 100% accurately as specified through the program agenda. They provide all guests request and business service support; office supplies, printing/copying, shipping, etc. in a professional and timely manner. If you have experience in planning and executing events at high volume conference center operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your role: Oversight & assistance in creating memorable guest experiences, as well as, anticipating guest and facilitator needs through event pre-walks and room checks Walk your space throughout the day, interact with employees, gather their feedback, and assist with needs. Monitor and report daily, weekly, and monthly space usage and occupancy. Maintain effective communication and positive relationships with all operating departments acting as a resource and appropriately delegating tasks as needed. Follow up with all change requests to ensure accuracy and operational communication Oversee Program “Turn” Activities and ensure smooth programmatic flow for meetings Daily communication with AV, Virtual Planner, Regional Manager Provide Room and AV orientations as needed Assist with technical and logistical opportunities that arise in meeting rooms for both instructors and attendees, as assigned Be knowledgeable in simple A/V and IT functions Fulfill and support guest need throughout the day. Services include but are not limited to copying, typing, physical and digital signage, nametags escort from building to building etc. Review and manage daily office/desk space reservations and logistics Review distribution of in-house reports to ensure consistency and completeness of information Prepare signage as needed for all functions What are we looking for? Previous experience in Banquets is required, preferably in a Captain or similar supervisory role Strong leadership skills Thorough, detail oriented, organized, and pro-active Independent thinker and doer Strong sense of style and taste Strong, intuitive ability to deliver exceptional customer service Proficient knowledge with both AV and IT. Management/supervisory experience Knowledge of maintaining all audio-visual equipment, to include storage. Experience reading and understanding Banquet Event Orders Ability to communicate effectively with all guests and team members. Experience with scheduling, hiring, and training team members. Excellent computer software knowledge of Microsoft Office, Google Suite, STS and property related PMS system Excellent organization skills; previous guest services experience and interpersonal skills; familiarity with basic office equipment, including fax and copy machines Compensation: $20.00 - $20.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.