Floor Lead - Stratford, London

Job description

**OVERVIEW:** At Gymshark, we're more than a fitness brand. We're a community, united by a mission to inspire people to unlock their full potential. As a **Floor Lead**, you'll be at the heart of that mission, leading from the shop floor, delivering exceptional customer experiences, and helping create an energetic, high-performing environment for both customers and teammates. This is a hands-on leadership role where you'll drive service standards, support daily store operations, coach team members in the moment, and act as a trusted keyholder. Whether you're leading a morning huddle, helping a customer find the perfect fit, or keeping the store running smoothly during peak trading periods, you'll bring Gymshark's values to life every day. **WHAT YOU'LL BE DOING:** - Leading from the front to deliver an outstanding, human-first customer experience. - Coaching and motivating team members to achieve exceptional service and operational standards. - Running daily team huddles, sharing priorities, and creating energy on the shop floor. - Supporting customers with product recommendations, outfit builds, and fitness-focused advice. - Driving sales through genuine customer connections and value-led conversations. - Taking ownership of shop floor presentation, stock availability, merchandising, and store standards. - Serving as a keyholder, opening and closing the store in line with operational procedures. - Acting as the on-duty leader when required, confidently making decisions and solving problems. - Supporting stock flow, replenishment, deliveries, and back-of-house organisation. - Handling customer queries and escalations with professionalism, care, and sound judgement. - Ensuring health & safety, cash handling, and operational checks are completed accurately. - Adapting quickly to changing priorities while maintaining a positive and productive environment **WHAT YOU'LL NEED:**Essential Criteria: - Previous experience in a retail leadership role, with a track record of coaching, mentoring, and supporting team members. - Experience working within a retail store environment, either on the sales floor or within a stock/operations function. - Previous keyholder experience. - Excellent customer service skills with the ability to create genuine customer connections. - Strong communication skills and the confidence to lead teams through busy trading periods. - Ability to multitask while maintaining high standards across customer service, operations, stock management, and visual presentation. - A proactive, solution-focused approach and the ability to make decisions when needed. - Passion for fitness, wellness, community, and the Gymshark brand. - Adaptable mindset with a willingness to learn, develop, and embrace feedback. - Valid Right to Work in the UK This role is subject to a Basic DBS check. We assess any information received in relation to the DBS check on a case‑by‑case basis and handle it in line with the Rehabilitation of Offenders Act 1974 and our data protection obligations **CLOSING DATE:** Monday 19th October 2026 **BELONGING AT GYMSHARK.** Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments\* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. \*If you’d like to request a reasonable adjustment please email [retailtalent@gymshark.com](mailto:retailtalent@gymshark.com). **ABOUT US.** We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth. **THE PERKS.** Standard benefits include: - Performance-based Bonus opportunity - Funded Healthcare benefit - 25 days holiday & Bank Holidays - Contributory Employer pension scheme - Flexible benefits programme – including dental insurance, cycle to work, tech scheme - Gymshark Employee Discount & long service awards - Access to High Street cashback and discounts - Financial, Physical and Mental Wellbeing Support - Enhanced Family Leave package - Funded multi-site fitness membership - Life Assurance **Note:** The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.