Floor Lead (Sur La Table)

Job description

With over 58 stores and the largest avocational cooking program in the US, **Sur La Table** offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. The **Floor Lead** contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports a General Manager (GM) or Store Manager (SM) in the achievement of sales goals and directs daily store operations as a Manger on Duty (MOD). The Floor Lead reports to a General Manager (GM) or Store Manager (SM). ### Job Duties and Responsibilities - Contribute to an environment where employees are informed and capable by supporting training for all employees. - Model and hold employees accountable to customer service standards. - Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed. - Provide coaching in the moment and performance feedback to employees and communicate performance issues directly to the General Manager or Store Manager. - Support sales driving initiatives and create daily agendas. - Direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensure selling floor is adequately stocked according to visual standards. - Stay informed by maintaining product knowledge, accessing available training and seeking out additional resources when necessary. - Ensure timekeeping practices are in place and consistently followed according to SLT Policy. - Complete and carry out inventory transactions including but not limited to, receiving, MOS, and RARs. Ring employee transactions. - Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office. - Accurately record time worked according to SLT policy. - Additional responsibilities as assigned by General Manager or Store Manager. ### Essential Functions - Ability to communicate verbally and work cooperatively with employees and customers. - Ability to remain in a stationary position for up to 3 hours at a time. - Ability to move about the work place coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor. - Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and replenish merchandise. - Ability to work a varied schedule to observe employees and customers at different times of the day, week and year. - Ability to ascend/descend ladders in order to retrieve and/or move merchandise. - Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work. - Regular and predictable attendance. - Ability to lift and/ or move merchandise weighing up to 35 lbs. ### Experience adn Required Qualifications - 1 year of retail sales and customer service experience. Prior experience as a Sur La Table Sales Associate, preferred. - 1 year of retail supervisory experience, preferred. - Proficient in POS Systems. - Some experience with MS Office Suite (Outlook, Word and Excel). - May require Food Handlers Certification. ### Sur La Table Core Competencies for Everyone - Focus on the Customer: You inspire and delight your customers. - Be Genuine: Your communication style is respectful, effective and sincere. - Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action. - Take Ownership: You are committed, responsible and provide solutions. - Achieve Results: You meet and exceed goals and expectations. ### Pay Range - $[15.57](http://15.57) - [17.56](http://17.56) per hour - Bonus Eligible - Employee Discount - 401K after 90 days; must be 21 years of age