Floor Manager - Beauty Floor

Job description

Company Description FLANNELS is one of the UK’s leading luxury retailers, specialising in contemporary men’s, women’s and kids' designer clothing, footwear and accessories. Our brand portfolio includes the likes of Gucci, Saint Laurent, Valentino, Stone Island and Moncler, and our rapid growth has seen us open stores in many of the UK’s major cities, from Liverpool and Leeds to Birmingham and Sheffield. We have over 35 stores nationwide and with a portfolio of over 200 brands, FLANNELS offers a refined selection of the season’s most inspiring and sought-after collections An exciting opportunity has arisen for a talented Beauty Floor Manager to join our Liverpool Flagship store and play a key role in its continued success. Job Description Whether it’s leading floor walks with some of the UK’s biggest beauty brands, working closely with head office teams to manage your store’s stock package, or running training sessions to elevate your team’s product knowledge and customer service, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee a team of Sales Specialists within the beauty department, driving commercial success and contributing to company growth. COMMERCIAL EXPERTISE Be responsible for the commercial success of the beauty department and contribute to overall store performance. dentify key opportunities to enhance performance in line with current trends Develop and implement strategic plans to achieve departmental goals and objectives Analyse data and key performance indicators to make informed commercial decisions and drive category growth TEAM LEADERSHIP & MANAGEMENT Take ownership of the beauty team’s performance, leading and inspiring Supervisors and Sales Advisors to deliver exceptional customer experiences. Lead and inspire your store team, providing guidance, coaching, and support. Work with your beauty teams to drive performance, working towards targets and deadlines Build lasting relationships with internal and external stakeholders Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation DEVELOPMENT Support the store manager in driving the team's personal development and progression Seek opportunities to drive your own personal development Train, coach, and upskill the beauty team to maximise progression and future development opportunities. OPERATIONAL EFFICIENCIES Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures Use business communication tools to drive the completion of tasks and ensure your team understands all key functions Work collaboratively with your Store Manager and beauty brand partners, acting on feedback and escalating people and performance issues as and when they occur Collaborate with third-party brand teams to manage stock deliveries, visual merchandising, and in-store events. CONTROLS Responsible for monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency. Ensure wage controls are met weekly, and any issues are resolved quickly and effectively Demonstrate resilience to operational challenges, making effective decisions to drive solutions Control stock movement, run accurate store audits, and implement visual standards to company guidelines Qualifications About You We’re looking for a resilient and adaptable leader with a passion for the beauty industry and delivering exceptional customer experiences. A calm and confident approach under pressure, with the ability to manage challenges and resolve conflicts effectively A proactive problem-solver, able to think quickly and respond to both customer and operational needs A dedicated brand ambassador, representing Frasers Group with professionalism, discretion, and a consistently polished appearance A strong communicator, confident in engaging with colleagues, customers, and stakeholders at all levels Qualifications & Experience Minimum 3+ years’ experience in the beauty industry, with proven experience in a leadership role Demonstrated ability to lead, motivate, and develop teams, including sales associates and team leaders Strong customer service expertise, with a deep understanding of client expectations and an established local client network Proven success in driving sales performance, achieving targets, and managing budgets and stock levels Excellent product knowledge, including beauty brands, trends, and product application Solid understanding of retail operations, including merchandising, inventory control, and loss prevention Strong verbal and written communication skills, with the ability to build effective relationships across the business Additional Information Basic rate salary £35,450 per annum 28 days holiday a year, inclusive of bank holidays 20% Staff Discount across all Frasers Group Stores 50% in store uniform discount Weekly/Monthly & Quarterly Commercial Bonuses Commission-led bonuses across a wide range of products Long Service awards Discounted Gym membership Excellent career development opportunities We offer a wide range of Development Courses with National Qualifications