Floor Supervisor

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Cooper's Cut (Modern Steakhouse), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar) Housekeeping Supervisor Four Seasons Hotel London at Tower Bridge At Four Seasons, exceptional guest experiences are built on attention to detail, consistency, and care. Our Housekeeping team plays a central role in delivering these standards, ensuring every space is immaculate and welcoming. The role As Housekeeping Supervisor, you will support the day‑to‑day operation of the Housekeeping team, ensuring guest rooms and public areas are maintained to the highest Four Seasons standards. You will lead and guide Room Attendants and House Porters on the floor, conducting detailed inspections and ensuring consistency, efficiency, and attention to detail across all areas. This is a hands on leadership role, requiring strong organisation, a keen eye for detail, and a proactive approach. What you will do Supervise daily housekeeping operations across assigned floors Inspect guest rooms and public areas to ensure they meet Four Seasons standards Support and guide Room Attendants and House Porters, providing direction and feedback Ensure efficiency of room turnaround and service delivery Maintain high levels of cleanliness, presentation, and organisation Identify and report maintenance issues promptly Collaborate closely with Front Office and other departments to ensure seamless guest service Support training and onboarding of team members What we are looking for Previous experience in a Housekeeping supervisory or senior Room Attendant role Strong attention to detail and high standards of presentation Excellent organisational and time management skills Confident communication and team leadership ability Comfortable working in a fast paced environment Basic computer skills and systems awareness Professional, reliable, and team focused approach Right to Work in the UK What to expect Full time position, 40 hours per week Flexibility to work a range of shifts including weekends What we offer At Four Seasons Hotel London at Tower Bridge, we support passionate people who want to grow, lead and build long term careers within a world class luxury brand. £40,900 annual package inclusive of base salary and service charge Structured 40 hour working week Flexible working with the option of one day per week working from home Excellent training and clearly defined career development pathways Strong internal progression opportunities across London and the global Four Seasons portfolio Holiday entitlement increasing with service up to 33 days Up to two paid Wellness Days per year Company Sick Pay, increasing with service Life insurance while on duty Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests Complimentary meals while on duty in Pepys Cellar, with refreshments available throughout the day Discounted gym membership with City’s Leonardo Hotel Bupa Dental Cover and MediCash healthcare plans available Enhanced maternity and paternity pay Uniform with complimentary professional dry cleaning from day one Season Ticket Loan and Cycle to Work scheme available from day one Access to Wagestream for greater pay flexibility and discounts Employee recognition programmes including monthly awards and events Annual themed team events plus regular social, charitable and sporting activities Join our Housekeeping team If you take pride in delivering high standards, enjoy leading a team, and want to be part of a world class hotel environment, we would be delighted to hear from you. We look forward to receiving your application.