Floor Supervisor, North Campus, Cornell Dining

Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellbeing, connection and belonging, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. We provide support and services to roughly 25,000 undergraduate, graduate, and professional students on multiple campuses in the U.S. and abroad. As part of SCL, Cornell Dining is comprised of more than 30 on-campus eateries, including multiple all-access dining rooms, cafés, coffee shops, food courts, retail convenience stores, concession stands, a restaurant, and catering services. From crafting holiday-themed meals to chef surprises and dining room special events, the Cornell Dining team of more than 400 skilled culinarians and front-line associates, and 600 student employees work hard every day to offer a variety of fresh and healthy food from all over the world. Cornell Dining’s mission is a commitment to Nourishing the Future: both for our guests and for our team. This is accomplished with a team-oriented and customer service mindset, and an emphasis on training, education, professional development, and career path opportunities for our entire organization. Under the direct supervision of a Senior member of the Dining Management team, the Floor Supervisor will oversee the operational duties that help ensure a memorable dining experience of assigned dining unit(s). Specifically, this position will support the daily supervision of staff, support on-the-job training efforts, monitor presentation and performance, as well as food safety, sanitation, and quality assurance items. Additionally, this position will regularly help support on-site client relations & elevated customer service interactions, which can often be sensitive, complex, or involve high-level university officials, prominent alumni, trustees, world leaders, and dignitaries that require a high level of security. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. A successful Floor Supervisor will: Foster a positive and inclusive workplace culture by serving as a trusted resource for staff and appropriately elevating questions, concerns, and feedback to the management team. Demonstrate adaptability and flexibility while thriving in a fast-paced, constantly evolving environment with significant physical demands. Communicate effectively with tact, patience, and professionalism, building strong working relationships with team members, guests, clients, and campus partners. Apply strong organizational, critical thinking, and problem-solving skills to coordinate services, manage competing priorities, and respond proactively to operational needs and concerns. Serve as a professional and approachable point of contact for guests, staff, and clients, supporting daily operations, gathering feedback, implementing improvements, and maintaining high service standards. Promote and uphold compliance with all applicable federal and state regulations, as well as University and Dining policies and procedures, through consistent and positive leadership. Experience incorporating the perspectives of multiple communities. This position requires a varied work schedule, including availability on nights and weekends as needed. Required Qualifications: Associate degree and at least two years of experience in catering or food service business or the equivalent combination of education or experience required. Strong communication skills, both written and verbal. Strong computer skills including Excel, Word, PowerPoint, Filemaker, or similar database software, and calendar management programs. Must be able to lift and carry up to 50 lbs. Must be able to stand for long periods, including periods with significant walking. Demonstrated skill in understanding cultural differences. Preferred Qualifications: Previous supervisory experience and strong customer service and interpersonal skills are strongly preferred Knowledge of food and health codes, including certifications Previous experience with Kronos, Event Master, and FSS systems. No relocation assistance is provided for this position. Visa sponsorship is not available for this position. University Job Title: Restaurant Svc Coord II Job Family: Auxiliary Services Level: D Pay Rate Type: Hourly Pay Range: $26.00 - $30.05 Remote Option Availability: Onsite Company: Endowed Contact Name: Jana English Contact Email: Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. 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