(fluent German & English) Customer Support Consultant (global, remote)

supportyourapp

Pretoria, Gauteng, South Africa · Pretoria · South Africa

Posted Aug 18, 2026

Contract
Remote
Service Delivery
Associate

Job description

Who we are?SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.What you will do:Deliver outstanding customer support via emails, chats and calls;Follow internal procedures and SOPs;Collaborate with internal teams to ensure efficient issue resolution;Handle sensitive customer data with care and security;Apply the latest and greatest customer happiness practices;Maintain deep understanding of client solutions and meet KPI;Communicate with developers and cross-functional specialists.What you need to succeed in this role: Fluency in German and English (C1 or higher), both spoken and written;At least 6-12 months of experience in customer support;Strong analytical thinking and research skills;Positive, proactive and responsible attitude;Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).Benefits: Flexible schedule: 5 days per week and 2 days off, with rotating shifts: 8 AM–4 PM and 12 PM–8 PM GMT+2;Opportunity to work fully remote;Inclusive international environment;Compensation in USD;Good bonuses for referring friends;Paid intensive training and probation;Work-life balance;Responsive management interested in your growth and long-lasting cooperation;Greenhouse conditions for self-development.*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.Know someone perfect for the role? Refer them and get rewarded!We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.Internal code: 3IH

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Deliver outstanding customer support via emails, chats and calls;
Follow internal procedures and SOPs;
Collaborate with internal teams to ensure efficient issue resolution;
Handle sensitive customer data with care and security;
Apply the latest and greatest customer happiness practices;
Maintain deep understanding of client solutions and meet KPI;
Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Fluency in German and English (C1 or higher), both spoken and written;
At least 6-12 months of experience in customer support;
Strong analytical thinking and research skills;
Positive, proactive and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

Flexible schedule: 5 days per week and 2 days off, with rotating shifts: 8 AM–4 PM and 12 PM–8 PM GMT+2;
Opportunity to work fully remote;
Inclusive international environment;
Compensation in USD;
Good bonuses for referring friends;
Paid intensive training and probation;
Work-life balance;
Responsive management interested in your growth and long-lasting cooperation;
Greenhouse conditions for self-development.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal code: 3IH

SupportYourApp is a team of like-spirited people determined to make the world a happier place, one satisfied customer at a time.We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.We’re interested in people’s professional growth and invest in their development: most of our management was promoted within the company.Being a part of SupportYourApp includes: Team of like-minded peers Flexible schedule Greenhouse conditions for self-development Creative and unique art-office Cooperation with the world-known projects Mind-blowing corporate events and social activities Casual cooperative work environment Responsive management interested in your growth SupportYourApp is a global company, striving for diversity and inclusion. We welcome people with various backgrounds and experiences. We do not discriminate on the grounds of race, sex, color, religion, age, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or for any other reason. Find out more by checking our Manifesto. Bring your unique personality and thrive with us!SupportYourApp team grew by 2000+ people, and we have more and more opportunities opening to talents each day.In 2019 we've opened our 2nd office, that not only became our second home but the First Art Office Object in UkraineJoin our team today 💛

SupportYourApp is a team of like-spirited people determined to make the world a happier place, one satisfied customer at a time.

We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.

We’re interested in people’s professional growth and invest in their development: most of our management was promoted within the company.

Being a part of SupportYourApp includes:

Team of like-minded peers
Flexible schedule
Greenhouse conditions for self-development
Creative and unique art-office
Cooperation with the world-known projects
Mind-blowing corporate events and social activities
Casual cooperative work environment
Responsive management interested in your growth

SupportYourApp is a global company, striving for diversity and inclusion. We welcome people with various backgrounds and experiences. We do not discriminate on the grounds of race, sex, color, religion, age, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or for any other reason. Find out more by checking our Manifesto. Bring your unique personality and thrive with us!

SupportYourApp team grew by 2000+ people, and we have more and more opportunities opening to talents each day.

In 2019 we've opened our 2nd office, that not only became our second home but the First Art Office Object in Ukraine

Join our team today 💛