FM Product Manager | Mon - Fri | Balcatta Support Centre

Job description

Company Description Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our hospitality all-rounders play a key role in keeping our sites functioning and well-maintained for village residents' safety, comfort, and well-being. Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. Job Description The Product Manager is responsible for defining, prioritising, and delivering programs, digital products and business system capabilities that create measurable value for the organisation. Acting as the bridge between Operations, Business Stakeholders, IS&T, and external vendors, the Product Manager ensures solutions align with strategic objectives, operational requirements, and user needs. The role owns the product vision, roadmap, backlog, and delivery priorities, ensuring development efforts are focused on initiatives that maximise business value and improve user experience. Through strong stakeholder engagement, governance, and Agile delivery practices, the Product Manager drives decision-making, manages competing priorities, and supports successful adoption of products and solutions across the business. Success in the role requires a balance of strategic thinking, commercial acumen, stakeholder influence, and delivery leadership to ensure the right solutions are delivered, adopted, and continuously improved to meet evolving business needs. Job Scope Responsible for defining the product vision, roadmap, and priorities, ensuring technology solutions deliver measurable business value, meet user needs, and align with organisational strategy through effective stakeholder engagement and product governance. Key Relationships    Internal: Segment Operations Teams, GM FM, National TDD Stakeholders, Subject Matter Leaders External: Clients, Industry Consultants, Suppliers (as required) Key Performance Indicators (KPIs)    Delivery against product roadmap milestones Customer satisfaction and service delivery improvement Internal stakeholder feedback and engagement metrics Responsibilities Product Strategy Define product scopes, timelines, budgets, and deliverables; monitor progress and report outcomes. Develop, manage, and refine a product roadmap aligned with Sodexo’s vision and national TDD strategy. Product & Roadmap Management Own and manage the product roadmap, backlog, and priorities. Assess business value and prioritise features, epics, and user stories accordingly. Write functional requirements and user stories aligned to operational needs. Facilitate product governance and Steerco committee discussions. Drive delivery outcomes across multiple concurrent initiatives. Ensure products align with business strategy and operational objectives. Contribute to deployment planning and regional/global alignment. Agile Delivery Lead and participate in Agile/Scrum ceremonies including sprint planning, retrospectives, and backlog refinement. Work closely with technical and delivery teams to ensure successful execution. Promote Agile best practices and continuous improvement. Stakeholder Engagement & Communication Build trusted relationships with Operations, IS&T, Finance, and Stakeholders. Clearly communicate roadmap direction, priorities, and business value. Influence decision-making across multiple stakeholders and business units. Act as the voice of the business and end-users throughout delivery. Voice of the Role This role is critical in ensuring technology solutions genuinely solve business problems and are successfully embedded into operational environments. You will be expected to: Prevent teams from solving the wrong problem. Drive user adoption and operational engagement. Clearly explain why certain features and priorities matter. Establish and maintain a clear product vision. Manage changing priorities while minimising disruption and change fatigue. Balance strategic outcomes with operational realities. Navigate ambiguity and influence decisions across diverse stakeholder groups. Measures of Success Delivery of roadmap commitments. User adoption and satisfaction. Realisation of business benefits and operational improvements. Stakeholder engagement and alignment. Product stability, scalability, and continuous improvement. Effective governance, prioritisation, and communication of product direction. Knowledge & Skills Strategic thinker with strong commercial awareness. Highly collaborative and relationship-focused. Ability to influence and drive decision-making without direct authority. Resilient and adaptable within changing business environments. Strong customer and user-focused mindset. Passion for continuous improvement and innovation. Competencies Drives Vision and Purpose - Level 3 Definition: Painting a compelling picture of the current vision and strategy for the organization that motivates others to action. Communicates the organization’s vision in a way others can relate to and engage. Creates energy and instills optimism in support of the organization’s vision. Enables others to understand how individual efforts and contributions impact Sodexo’s success. Inspire a greater sense of what is possible for the organization’s future. Visionary Mindset - Level 3 Definition: Seeing ahead to future possibilities and translating them into impactful strategies leading transformation through the organisation. Leads the team to pursue possibilities that will create sustainable value Creates strategies that leverage competitive advantages and emerging trends Clarifies the organization’s vision and strategy, and ensures that efforts are prioritized to support them Thinks beyond the day-to-day, taking a long-term, big-picture view of the business Drives Engagement - Level 3 Definition: Creating a climate where people are motivated to do their best to help the organization to achieve its objectives. Empowers others with meaningful decision making and ownership Ensures that all team members are motivated to work toward common goals Provides praise, recognition, and rewards for strong performance Celebrates the team’s successes along the way Ensures accountability - Level 3 Definition: Holding oneself and others accountable for meeting commitments Accepts responsibility for successes and failures of own work and the team’s work. Holds self and team accountable for outcomes (e.g., achieving goals and complying with policies and procedures). Monitors metrics and milestones to chart progress against expectations and accountabilities Designs feedback processes into the work. Business Insight - Level 3 Definition: Applies knowledge of business and the marketplace to advance the organization & goals Keeps others informed of relevant industry developments Educates others on the fundamentals of the business and industry. Helps others understand their contribution to the success of the broader organization Applies insights of the industry and trends to drive critical initiatives Qualifications Bachelor’s degree in information technology, Business, Computer Science, Engineering, or related discipline. Certification or formal training in Agile, Scrum, Product Management, or Project Management methodologies. Certified Scrum Product Owner (CSPO) Agile Scrum Certification SAFe Product Owner/Product Manager PRINCE2 or PMP Certification Experiences Minimum 5 years in Product and Program management with experience in transformation business initiatives. A minimum of 3 years Project or Program management experience with exposure to the services industry Proven experience in Product Management, or Product Ownership roles. Exposure to enterprise systems, FM CMMS platforms, ERP, such as D365 CE & FO is highly desirable. Experience managing product roadmaps, backlogs, and Agile delivery frameworks. Demonstrated experience translating business requirements into functional specifications and user stories. Demonstrated ability to influence and engage senior stakeholders. Strong stakeholder engagement and influencing capability across Operations, IS&T and Internal Stakeholders. Experience delivering programs within agreed timelines and budgets. Strong communication, facilitation, and problem-solving skills. Experience managing competing priorities in fast-paced operational environments Experience working within Facilities Management, Operations, Mining, Resources, or large operational service environments. Navigate ambiguity and influence decisions across diverse stakeholder groups. Experience translating business requirements into solutions. Ability to balance strategic thinking with hands-on delivery. Experience working across Operations, IT, Finance, and vendor environments Additional Information Why Join Sodexo? Competitive pay and job security in an essential services industry Access to 100+ retail discounts and multiple salary packaging options Great teamwork and a solid group of people around you! Opportunities for training and career progression within Sodexo Apply Now Ready to start your next adventure? Submit your resume outlining your experience and availability. If shortlisted, one of our recruiters will contact you for a phone interview to answer your questions and share more about the role.