FOH Manager

Job description

Hart is all about high standards meeting human connection; the people in the front of house are absolutely crucial in maintaining this. We are looking for an experienced FOH Manager to help shape the way we best represent our craft in-shop. We are looking for a leader with an authentic passion for service, a strong understanding of the hospitality industry, and a proven track record of leading a diverse Front of House team. What’s involved: Fostering an environment of exceptional service, leading by example to improve the guest experience Maintaining high quality standards throughout all areas of the cafe, down to the little details Motivating staff and fostering a fun work environment Developing the team through in-store training, regular feedback & praise, and staff meetings Creating a balanced monthly schedule that addresses the shop & staff needs Completing a monthly stock take & weekly orders to maintain healthy inventory Securing your shop's standing in the community; develop strong ties to regulars and neighboring businesses Being professional and aware of everything around you, while keeping it light and having fun - both with guests and the team Who you are: A motivational leader with strong communication skills; you thrive in a people-facing environment Experienced hospitality professional; you understand the industry locally and beyond, and Hart’s mission within it. Experience in specialty coffee is a bonus. Detail-oriented; you care deeply about upholding the highest level of quality on all fronts You look forward to innovating and improving the way your team works and how the shop functions You have foundational administrative skills; you can stay on top computer-based tasks that keep the shop stocked, staffed, and thriving Legal working status in the EU/Denmark What you can expect from us: a progressive, welcoming and collaborative work environment with a focus on people. a workload with tangible impact and purpose; we strongly believe we're doing something that matters and you would be a part of that. an opportunity to learn and grow alongside the best people in the industry. health benefits package fantastic perks including organized social and training events, discounts at Sanchez, Barr, POPL and noma, and delicious staff food and beverages during the workday.