Follow Up Specialist (Cox Fleet)

Job description

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Dispatcher I Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Variable Compensation Hourly base pay rate is $15.10 - $22.69/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Are you ready to do meaningful work while experiencing great pay and benefits? We’re looking for a detail-oriented Follow Up Specialists to join our team at Cox Fleet. You’ll play a crucial role in helping us provide best-in-class service to our customers. If you’re looking to make an impact and grow your career, we want to hear from you! What’s In It for You? Here’s a sneak peek at the benefits you could experience as a Cox employee: Exceptional work-life balance, flexible time-off policies and accommodating work schedules. Comprehensive healthcare, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Professional development and continuing education opportunities. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Extra perks like pet insurance, employee discounts and much more. Check out all our benefits. What You’ll Do You’ll be responsible for managing the logistics of fleet operations, ensuring that all vehicles are maintained and repaired promptly. You will: Handle all inbound calls in a timely manner. Accurately gather and follow customer requirements during the initial call. Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location. Ensure accurate billing information is communicated to the service provider. Handle estimates promptly and accurately. Make outbound calls to obtain updates on open events. Keep customers updated on the event status and follow their instructions. Collaborate with the roadside dispatcher when problems arise. Manage time effectively to prioritize and complete tasks within deadlines. Who You Are You are proactive and have experience multitasking and problem-solving. Here’s what else you bring to the table: Minimum: High school diploma or GED and up to 2 years of experience in a related field. Strong customer service experience. Preferred: A degree in related discipline or industry experience. Availability: Class start date: December 7, 2026 Training schedule: Monday - Friday, 8:00 am - 5:00 pm ET Available work schedules: TBD, but we operate in a 24/7/365 environment. Work Arrangement: This position requires all work to be performed within the United States. This position is fully remote for those living outside of a 30-mile radius of 300 Commerce Dr, Cherryville, NC This position is hybrid for those living within a 30-mile radius of 300 Commerce Dr, Cherryville, NC Help keep the wheels turning and the engines humming. Join Cox today! Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. In California and Washington, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law. Application Deadline: 10/30/2026