Food Allergy Treatment Coordinator

Job description

### About Us Modena Health (“MH”) and Modena Allergy & Asthma ("MAA") are leading and rapidly growing medical practices specializing in allergy, asthma, and immunology care, with clinics across Southern California and Arizona—and ambitious plans for national expansion. We are physician-led, hospitality-focused, and technology-enabled, committed to transforming allergy care while advancing clinical research and expanding access to cutting-edge medicine. Known for our high standard of excellence, we provide compassionate, patient-centered care for both pediatric and adult patients. Our model combines hospitality-driven service with innovative technology solutions that streamline operations, improve clinical outcomes, and enhance the experience for both patients and providers. At Modena, we aim to hire great people, treat them well, and help them find meaning and purpose in our mission. Our dedicated team values collaboration, positivity, and growth while striving to improve lives through expert diagnosis, treatment, and research. We are looking for high-energy, kind, and collaborative individuals eager to grow personally and professionally while making a meaningful impact in the lives of others. **Position Overview:** We are seeking a dedicated, compassionate and highly organized Food Allergy Treatment Coordinator to join our team at Modena Allergy + Asthma. The ideal candidate will play a vital role in managing our Oral Immunotherapy (OIT) program, ensuring seamless coordination between prospective and current patients, healthcare providers, and administrative staff. This position requires a proactive individual with excellent communication and organizational skills, as well as a passion for improving patient outcomes in the field of food allergy treatment. This position will be a hybrid in-office role; candidates may choose to primarily be based out of one of our offices in either La Jolla, Solana Beach, Long Beach, or Torrance. Travel between offices and within local Southern California/AZ markets will be required. **Key Responsibilities:** - **Follow-up on OIT Leads:** Proactively reach out to potential OIT patients, provide information about the program, and guide them through the enrollment process. - **Marketing and Advertising:** Develop and implement marketing strategies to promote the OIT program to outside practices, pediatricians, and the general public. Coordinate with marketing team to create promotional materials and manage social media campaigns across digital and physical marketing channels. - **Scheduling Consultations:** Schedule initial consultations for potential OIT patients, ensuring timely and efficient appointment setting. - **Customer Service and Education:** Provide a high level of customer service to prospective and current patients; become an expert in all things OIT to help answer prospective patient questions and guide them through the enrollment process. - **Scheduling and Follow Up:** Manage the scheduling of pre-OIT visits and subsequent OIT updosing appointments, coordinating with medical staff to maintain an organized and effective treatment schedule. Stay in touch with current patients to ensure program long-term program satisfaction and compliance. - **Billing Coordination:** Collaborate with billing staff to address patient pricing questions and develop payment plans that align with practice policies. Provide patients with clear information about costs and payment options. - **IT:** Help oversee patient-facing OIT app, including community management and troubleshooting and reporting bugs or other issues. **Qualifications:** - Bachelor's degree in healthcare administration, nursing, or a related field ***preferred***. - Previous experience in a clinical coordinator, sales coordinator or healthcare administrative role ***preferred***. - Strong organizational skills and attention to detail. - Excellent communication and interpersonal abilities, comfortable working with families and pediatric patients. - Proficiency in using electronic medical record (EMR) systems and other healthcare software. - Ability to work independently and as part of a team across multiple practices in Southern California and Arizona. Job Type: Full-time Pay: $25.00 - $32.00 per hour Expected hours: 40 per week ### Physical Requirements Ability to stand, walk, and move throughout the clinic, if applicable, for extended periods; occasionally lift objects up to 25 lbs., bend, stoop, or reach as needed. Frequent use of hands and fingers for patient care and equipment operation. Must have normal (or corrected) vision and hearing and be able to respond quickly in a fast-paced clinical environment, if applicable. ### What We Offer - Competitive compensation and professional development opportunities. Full-time employees are eligible for Modena Health’s benefits package, which includes medical, dental, and vision insurance, as well as a 401(k) retirement plan with employer matching. - Paid time off (PTO), sick time, floating holidays, and holiday pay are also available to eligible full-time employees in accordance with company policy. - Opportunity to shape the future of a thriving allergy and asthma practice in beautiful San Diego (and across our expanding network) - A supportive, mission-focused culture where your contributions directly impact patient outcomes and team growth If this role excites you, please submit your resume and a cover letter outlining your relevant experience and why you’re passionate about joining our team. We look forward to hearing from enthusiastic candidates ready to drive our success! **California Consumer Privacy Act (CCPA) Notice** Modena Health (“MH”) and Modena Allergy & Asthma ("MAA") complies with the California Consumer Privacy Act (“CCPA”). Personal information provided in the job application process will be collected, used, and retained in accordance with applicable privacy laws. Candidates may request additional information regarding the categories of personal information collected and the purposes for which it is used during the hiring process.