Food and Beverage Assistant Manager

Job description

This is an exciting opportunity for a food and beverage professional with strong leadership skills, a passion for guest service and a sound understanding of operational and financial performance. Reporting to our Food & Beverage Manager, the Assistant Food & Beverage Manager will help lead the day-to-day operation of Mr. Good Guy and support the hotel’s other F&B services. This hands-on role focuses on developing the team, delivering great guest experiences, maintaining service standards and managing stock and costs. About the job… Lead daily operations at Mr. Good Guy, supporting the team on the floor and ensuring consistently friendly, professional and efficient service. Support the hotel’s other food and beverage services, including the bar and lobby lounge, conference room, room service and minibar. Coach, train and motivate team members, building their confidence, product knowledge and service skills. Assist with recruitment, induction, performance reviews and ongoing team development. Support rostering, verify team member time records and monitor staffing levels to meet business needs and manage wage costs. Monitor beverage costs, stock levels and ordering requirements, completing monthly beverage stocktakes and timely reporting. Assist with monitoring departmental budgets, controlling costs and identifying opportunities to increase revenue and profitability. Ensure responsible service of alcohol practices, licensing requirements, food safety and workplace health and safety standards are maintained. Oversee opening and closing procedures, cash handling, till balancing and the accurate operation of point-of-sale systems. Maintain a clean, safe and welcoming environment, ensuring equipment is well cared for and maintenance needs are reported promptly. Respond to guest enquiries and complaints with professionalism, using feedback to improve service and guest satisfaction. Deliver on the Novotel service promise and recognise our Accor Live Limitless loyalty members. Run regular team briefings and work closely with other departments to support smooth hotel operations. Take responsibility for the food and beverage department in the absence of the Food & Beverage Manager. Work a rotating roster, including early mornings, afternoons, evenings, weekends and public holidays. About you… Previous experience in a food and beverage leadership role, ideally within a hotel or busy restaurant environment. A hands-on leadership style, with experience coaching, motivating and developing teams to deliver excellent service. Experience creating rosters, managing wage costs and matching staffing levels to business needs. Sound understanding of beverage stock control, stocktakes, cost management and departmental financial performance. A passion for food, wine and hospitality, with the ability to build strong product knowledge within your team. A calm, professional approach to guest complaints, conflict resolution and team performance. Strong communication and organisational skills, with the ability to build positive relationships across departments and with guests and suppliers. Confidence using operational reports and guest feedback to identify opportunities to improve service and profitability. Excellent attention to detail and the ability to prioritise competing demands while supporting a busy team. Strong computer skills; experience with Micros Simphony, Order Up, Purchase Plus and Opera Cloud is an advantage. A current RSA certificate valid in Tasmania; First Aid certification is desirable. Flexibility to work a rotating roster, including early mornings, evenings, weekends and public holidays. Current working rights in Australia are essential. Sponsorship is not available for this position. What is in it for you? ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide! Family & Friends Discounts - Available on a range of accommodation, services, and events for those who mean the most to you Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays “Learn Your Way” with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training Be part of a dynamic hotel environment with a supportive and fun team Recognition of service anniversaries and Accor Tenure Milestones. Join us at Accor, where life pulses with passion! ​ About Mr. Good Guy Situated in the heart of Devonport’s city centre, Mr. Good Guy invites you to embark on a culinary journey through the vibrant flavours and enticing aromas of Southeast Asia. With a fun and relaxed share-style menu, Mr. Good Guy’s playful vibe will give you those good time feels and transport you to the sizzle, sounds and vibrant aromatics of Asia. Hospitality is a work of heart. Join us and become a Heartist ®.