The RoleWe are seeking Food and Beverage Attendants in our restaurant and room service functions, to ensure our guests have a great experience dining with us.These fun and busy service roles suit people who are used to working in a fast paced environment, such as a large restaurant or hotel. You will be a professional at working under pressure whilst working to tight timeframes and problem solving on the spot.This is a full-time and part-time role with minimum 10 hours per week, and must be able to work in evening shiftsResponsibilitiesProvide a warm engaging welcome to all guestsPreparation of the restaurant across all daily shiftsSeating guests, taking orders and delivering exceptional service at all timesTaking external and internal phone inquiries and delivery of room serviceSettling guest accountsEnsuring a positive resolution and follow up with any guest complaintsRequirements Previous experience in a busy hotel or restaurant environment Planning and organising skills and an ability to work individually and in a team Excellent time management abilities Flexible to work rostered shifts, including weekends, late nights and public holidays. Valid Right to Work in NZ BenefitsHe kura te tangata - We are all valuedAs an employer of choice, we offer great employee benefits like life cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too!Fantastic discounted hotel rates and restaurant and spa discounts across our networkWork for an Employer of Choice 2022Meals and uniform providedFree meals, and car parking availableA competitive salary as well as best in the industry long service perks and anniversary vouchersTraining on the job, online and through regular workshops/group eventsWho We Are - Ko Wai Mātou Here at Novotel Christchurch Airport, we have one passion, you! We care, we do the right thing and we work together. As a Novotel team member, you will demonstrate these values with your day-to-day actions, however great or small. Novotel Christchurch Airport is part of the Accor Hotels franchise and Hind Management Group. Hind Management operates award-winning hotels, restaurants, bars and spas across New Zealand. Manaakitanga is at the heart of everything we do, guiding our commitment to exceptional hospitality, sustainability, and caring for our people and planet. We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. Awarded ‘ Inclusive Workplace’ at the 2026 Diversity Awards, our people love coming to work every day and we think you will too! Nau mai, haere mai, tauti mai! At Accor and Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm. E manawanui ana tātou - We care Ka mahi tahi tātou - We work together Ka whai tātou i te tika - We do the right thing He kura te tangata - We are all valued
The Role
We are seeking Food and Beverage Attendants in our restaurant and room service functions, to ensure our guests have a great experience dining with us.
These fun and busy service roles suit people who are used to working in a fast paced environment, such as a large restaurant or hotel. You will be a professional at working under pressure whilst working to tight timeframes and problem solving on the spot.
This is a full-time and part-time role with minimum 10 hours per week, and must be able to work in evening shifts
Responsibilities
- Provide a warm engaging welcome to all guests
- Preparation of the restaurant across all daily shifts
- Seating guests, taking orders and delivering exceptional service at all times
- Taking external and internal phone inquiries and delivery of room service
- Settling guest accounts
- Ensuring a positive resolution and follow up with any guest complaints
Requirements
- Previous experience in a busy hotel or restaurant environment
- Planning and organising skills and an ability to work individually and in a team
- Excellent time management abilities
- Flexible to work rostered shifts, including weekends, late nights and public holidays.
- Valid Right to Work in NZ
Benefits
He kura te tangata - We are all valued
As an employer of choice, we offer great employee benefits like life cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too!
- Fantastic discounted hotel rates and restaurant and spa discounts across our network
- Work for an Employer of Choice 2022
- Meals and uniform provided
- Free meals, and car parking available
- A competitive salary as well as best in the industry long service perks and anniversary vouchers
- Training on the job, online and through regular workshops/group events
Who We Are - Ko Wai Mātou
Here at Novotel Christchurch Airport, we have one passion, you! We care, we do the right thing and we work together. As a Novotel team member, you will demonstrate these values with your day-to-day actions, however great or small.
Novotel Christchurch Airport is part of the Accor Hotels franchise and Hind Management Group. Hind Management operates award-winning hotels, restaurants, bars and spas across New Zealand. Manaakitanga is at the heart of everything we do, guiding our commitment to exceptional hospitality, sustainability, and caring for our people and planet.
We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. Awarded ‘ Inclusive Workplace’ at the 2026 Diversity Awards, our people love coming to work every day and we think you will too!
Nau mai, haere mai, tauti mai!
At Accor and Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
E manawanui ana tātou - We care
Ka mahi tahi tātou - We work together
Ka whai tātou i te tika - We do the right thing
He kura te tangata - We are all valued
Hind Management builds, operates and manages high-performing hotel, restaurant, and spa businesses. Our mission is simple, we strive to be industry leaders in social and environmental responsibility,Through Kaitiakitanga and sustainable travel,we care for and protect Aotearoa’s unique environment for generations to come. We do the right thing and we have built our businesses on a foundation of honesty and integrity. Our portfolio of brands are some of the most accessible in New Zealand, this comes from Hind Management's belief in empathy, understanding and accommodating differences. We work together, we are connected on so many levels; family, business, community, local, global. From the simplest of goals - putting a smile on our guests' faces - to dealing with challenges on a global scale, we can only achieve it if we work together. Hind Management aligns its conduct in keeping with Māori values, through Whanaungatanga, it ensures a sense of family and belonging for our people and recognises manaakitanga as the starting place for hospitality and welcoming manuhiri (guests).We pride ourselves in looking after the interests of our people and our guests alike. He Kura te Tangata, we believe that we are all valued, our people, our guests and our communities across all our brands – we welcome all!. Current locations include Auckland City, Auckland Airport, Lake Rotorua, Christchurch City and Christchurch Airport, Queenstown - Five Mile and Kaikoura.
Hind Management builds, operates and manages high-performing hotel, restaurant, and spa businesses. Our mission is simple, we strive to be industry leaders in social and environmental responsibility,
Through Kaitiakitanga and sustainable travel,we care for and protect Aotearoa’s unique environment for generations to come.
We do the right thing and we have built our businesses on a foundation of honesty and integrity. Our portfolio of brands are some of the most accessible in New Zealand, this comes from Hind Management's belief in empathy, understanding and accommodating differences.
We work together, we are connected on so many levels; family, business, community, local, global. From the simplest of goals - putting a smile on our guests' faces - to dealing with challenges on a global scale, we can only achieve it if we work together.
Hind Management aligns its conduct in keeping with Māori values, through Whanaungatanga, it ensures a sense of family and belonging for our people and recognises manaakitanga as the starting place for hospitality and welcoming manuhiri (guests).
We pride ourselves in looking after the interests of our people and our guests alike. He Kura te Tangata, we believe that we are all valued, our people, our guests and our communities across all our brands – we welcome all!.
Current locations include Auckland City, Auckland Airport, Lake Rotorua, Christchurch City and Christchurch Airport, Queenstown - Five Mile and Kaikoura.
