Food & Beverage Assistant Manager (F/M/X)

Job description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Customer relations Enhances guest satisfaction, Handles guest comments and complaints, ensuring follow-up, Develops close relationships with guests to encourage loyalty, Ensures guests receive a warm and personalised welcome Professional Techniques / Production Organises and supervises the preparation of points of sale according to activity forecasts, Ensures that reference standards are properly applied, Checks that sales materials are well presented, In conjunction with the Head Chef, prepares the menus, organises purchases and ensure the update and application of cooking instructions, Plans changes in the menu, sets prices and organises the work for the day in coordination with the Head Chef Talent & Culture Responsibilities Live and Breath Accor Brand and Service Standards Manage and values the different food and beverage points of sale, Make sure of the information transmission in the concerned services, Develops team spirit and motivation by creating a good working atmosphere, Takes part in or validates recruitments, Organises the welcome and integration of new employees, Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts, Conducts annual performance appraisals and sets targets for the team, Prepares the training plans in conjunction with the managers under his/her responsibility and follows them up, Helps employees improve their skills and provides support for career development, Applies labour legislation Commercial / Sales Develops excellent relations with guests, Prepares the commercial action plan for the department and ensures implementation, Sets daily sales targets for the team, Analyses guests' comments and shares them with the team, Launches and deploys marketing initiatives in the local area in order to increase revenue, Works in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers, Knows the market and customer expectations, Keeps close track of what the competition is doing, Uses sense of creativity and innovation to facilitate commercial operations Management and Administration Ensures that management results are in line with the hotel's targets, Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines, Draws up, implements and ensures that internal checks are properly carried out, Supervises purchasing for the restaurant and kitchen, manages stocks and checks that AccorShop purchasing targets are met as decided by the brand, Ensures that the equipment and cultural assets of the department remain in good condition and working order, Checks inventories that have been carried out, Takes part in "Debtor" meetings and implements actions to recover debt, Ensures that food and beverage costs comply with requirements defined by the hotel and the brand Hygiene / Personal safety / Environment Is responsible for keeping the equipment and furniture in good condition, Ensures machinery works reliably and follows up any technical work, Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected, Sets up an action plan based on the hygiene analysis results and tracks implementation, Applies and ensures application of the hotel's security regulations (in case of fire etc), Is responsible for the security of people and property in the area under his/her remit Qualifications Experience in a senior Food & Beverage role, preferably in a hotel, restaurant, or hospitality establishment Strong leadership and team management skills with the ability to motivate and develop staff Comprehensive knowledge of food and beverage service procedures, standards, and best practices Excellent time management, communication, and interpersonal skills Creative problem-solver with the ability to think quickly and make decisive decisions in a fast-paced environment Customer-focused mindset with a genuine passion for delivering exceptional dining experiences Proficiency in inventory management, cost control techniques, and financial analysis Experience with point-of-sale (POS) systems and restaurant management software Food safety certification or willingness to obtain certification In-depth knowledge of various cuisines, culinary trends, and beverage programs Experience in event planning and execution Demonstrated ability to analyze sales data and guest feedback to drive operational improvements Flexibility to work various shifts, including early mornings, late nights and weekends Strong organizational and multitasking abilities Vendor and supplier relationship management experience Resilience and adaptability in managing challenging situations and changing priorities Additional Information Benefits £16.95 per hour Service Charge Pension Scheme A Discount Card to be used in Accor Hotels Worldwide Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C) Training & Development Additional holidays with service International Development Opportunities And more: recommend a friend scheme; Employee Advisory Service