Food & Beverage Assistant Manager (TCs/Gaming)

Job description

A career that lets your passion shine: Reporting to the Director of Food & Beverage, the Assistant Food & Beverage Manager — TC's/Gaming leads the full operational and commercial performance of TC's. You will be accountable for bar and gaming revenue, promotional strategy, regulatory compliance and the development of a high-performing team, while supporting the broader hotel Food & Beverage operations. Deliver budgeted revenue, GOP and productivity targets across gaming and bar operations Grow market share and local patronage through a venue-specific marketing and operational plan Lead service standards that build loyalty, repeat visitation and venue reputation, and lead by example in guest interaction and service recovery Plan and execute gaming promotions that drive revenue while maintaining responsible gaming standards Manage relationships with Licensed Monitoring Operators and external gaming partners Maintain operational excellence across gaming machines, floats, surveillance and compliance documentation Oversee daily bar operations and coordinate functions within TC's to maximise profitability Work with the Executive Chef and F&B leadership on menus, standards and venue activations Ensure full compliance with Queensland liquor and gaming legislation, OLGR requirements and RSA/RSG obligations Uphold the Responsible Gambling Code of Practice and manage problem gambling matters sensitively Maintain strict cash handling, key control and surveillance standards Lead, coach and develop the TC's team, and act as escalation point and mentor for Supervisors Manage recruitment, onboarding, training, compliance certification and succession planning What you will bring to the role: Proven leadership experience in a licensed bar and gaming venue, or a high-volume Food & Beverage outlet Current RSA and RSG certification, and RMLV (or the ability to obtain prior to commencement) Working knowledge of Queensland liquor and gaming legislation and OLGR requirements Commercial acumen — you can own a P&L, roster to budget and explain a variance Experience planning and executing gaming promotions within regulatory requirements Confidence managing problem gambling matters sensitively and in line with the Responsible Gambling Code of Practice A track record of leading, coaching and developing teams, including performance management and succession planning Strong systems literacy across POS administration, stocktakes, reporting and audit documentation High emotional intelligence, self-awareness and interpersonal skills, with the ability to stay organised across competing priorities Availability across a rotating roster including nights, weekends and public holidays Thrive in our Sofitel Gold Coast Broadbeach community: A chef prepared meal complimentary on every shift Laundered uniforms to have you looking and feeling your best A complimentary Sofitel night’s stay each year, including breakfast, to celebrate your work anniversary Global discounts across Accor hotels, restaurants, and experiences An additional paid day off during your birthday month Personalised reward program curated to suit your lifestyle Discounted onsite parking, secure bike storage, and convenienct access to public transport Walking distance to Broadbeach’s best dining, shopping, and coastline Leaders who invest in your development, coaching, and long-term career A global brand setting standards for French luxury hospitality Apply now and shape the future of your hospitality career with Sofitel. Current Australian working rights are required for this position. Our commitment to Diversity & Inclusion: We’re proud to be an inclusive employer that celebrates diversity in all forms. If you require adjustments during the recruitment process, we welcome you to let us know so we can support you. Nestled in the heart of Broadbeach, Sofitel Gold Coast Broadbeach is where the art of French elegance meets the effortless glamour of beachside living. Our 296 beautifully appointed rooms frame sweeping views of the Pacific Ocean and the lush hinterland beyond, while our vibrant dining destinations bring the joie de vivre of Sofitel to life. Here, hospitality is more than a service — it is warm, alive, and refined in every detail, delivered by ambassadors who share a passion for creating unforgettable moments.