Food & Beverage Attendant - Amanoi

Job description

Location Overview Join our team in Amanoi. Claiming a spectacular stretch of Vietnam’s coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems – the resort’s clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out. Role The Food & Beverage Attendant is responsible for delivering exceptional, personalized food and beverage service in accordance with Amanoi's service standards. The role focuses on anticipating guests' needs, creating memorable dining experiences, maintaining high standards of restaurant presentation, and contributing to guest satisfaction and the overall success of Food & Beverage operations. Responsibilities Prepare and set up the restaurant, service stations, equipment, and utensils according to established operational standards, ensuring cleanliness and readiness before, during, and after each service period. Maintain the assigned service section, perform daily preparation and cleaning duties, and ensure smooth and efficient restaurant operations. Demonstrate comprehensive knowledge of food and beverage menus, ingredients, preparation methods, daily specials, product availability, and service standards to provide accurate information and personalized recommendations. Welcome and greet guests warmly and professionally, address guests by name whenever possible, anticipate their preferences, and establish positive relationships to create memorable dining experiences. Take accurate food and beverage orders, deliver timely and attentive service, and ensure that guests' needs and reasonable requests are fulfilled promptly and professionally. Promote food, beverage, and resort products and services through appropriate recommendations, suggestive selling, upselling, and cross-selling while maintaining a thorough understanding of all resort facilities and offerings. Proactively monitor guest satisfaction, respond promptly to feedback and complaints within assigned authority, take appropriate corrective action, and escalate unresolved matters to the Supervisor or Manager on duty. Maintain the highest standards of personal grooming, professionalism, teamwork, hygiene, and service excellence while consistently following Amanoi's operational procedures and service standards. Requirements High school diploma or equivalent, preferably with a qualification in Hospitality or Food & Beverage Service. Previous experience in a luxury hotel, resort, or fine-dining restaurant is an advantage. Good understanding of food and beverage service procedures, restaurant operations, hygiene standards, and basic food safety requirements. Good communication and interpersonal skills, with the ability to communicate effectively in English. Additional language skills are an advantage. Passion for hospitality, strong attention to detail, a positive attitude, and the ability to anticipate guest needs and deliver personalized service. Strong teamwork skills, adaptability, and the ability to work efficiently in a multicultural environment, including weekends, public holidays, and rotating shifts.