Food & Beverage Coordinator

Job description

Hourly Rate: $22.75 CORE WORK ACTIVITIES · Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional. · Maintains confidentiality of proprietary information and protects company assets. · Welcomes and acknowledges all guests according to company standards, anticipates and address guests’ service needs. · Communicates with others using clear and professional language, prepares and reviews written documents accurately and answers telephones using appropriate etiquette. · Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others. · Complies with quality assurance expectations and standards. · Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications. · Stands, sits, or walks for extended periods or for an entire work shift. · Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance. · Performs other reasonable job duties as requested by Supervisors, Policies and Procedures. · Maintains confidentiality of proprietary materials and information. · Protects the privacy and security of guests and coworkers. · Follows company and department policies and procedures. · Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. · Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. · Perform other reasonable job duties as requested by Supervisors. Guest Relations · Addresses guests' service needs in a professional, positive, and timely manner. · Thanks guests with genuine appreciation and provide a fond farewell. · Welcomes and acknowledges every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. · Anticipates guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. · Listens and responds positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. · Assists other employees to ensure proper coverage and prompt guest service. Communication · Speaks to guests and co-workers using clear, appropriate and professional language. · Prepares and reviews written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. · Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. · Talks with and listens to other employees to effectively exchange information. · Discusses work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Working with Others · Supports all co-workers and treat them with dignity and respect. · Handles sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Physical Tasks · Enters and locates work-related information using computers and/or point of sale systems · Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance. Computers/Software · Transmits information or documents using a computer. · Enters and retrieves information contained in computer databases and software to update records, files, reservations. · Prepare letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software. Office Equipment · Transmits information or documents using mail, or fax machine. · Operates standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals. Safety and Security · Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.