Food & Beverage Guest Relations

Job description

- Maintain a strong floor presence across Food & Beverage Restaurants and proactively engage with guests. - Welcome and interact with guests in a warm, professional, and personalized manner. - Recognize and follow up on VIP, repeat, and special-occasion guests. - Proactively identify guest needs and address concerns before they become complaints. - Ensure guests receive a consistent experience in line with Sofitel standards and the hotel's service philosophy. - Support VIP dinners, special events, important guest occasions, and other key F&B experiences. - Build positive relationships with regular and high-value guests. - Proactively collect guest feedback through direct interaction and approved feedback channels. - Record guest comments, preferences, suggestions, and complaints accurately. - Identify recurring guest concerns and communicate them to the relevant Outlet Manager. - Share important guest feedback during daily briefings and F&B management meetings. - Prepare regular guest feedback reports highlighting: Bachelor's in Tourism , or any related Field. - ( 1-3 ) years experience working in Food & Beverage - Fluency in English is a must. French Language is Preferred. - Additional languages are a plus. - Passion for guest service. - Excellent written and verbal communication, interpersonal and leadership skills. .