Food & Beverage Hostess

Job description

Welcome guests with genuine warmth and escort them to their tables with attentive hospitality. Manage reservations and seating plans smoothly, ensuring an effortless guest flow. Maintain a polished, professional, and friendly presence throughout every service period. Coordinate closely with servers and the kitchen team to keep service running seamlessly. Assist guests with menu guidance, specials, and restaurant information in an engaging, confident manner. Handle guest concerns or special requests promptly, turning challenges into positive experiences. Ensure the reception and dining areas remain clean, organized, and inviting at all times. Support table operations when needed, including serving, clearing, and assisting the team during busy moments. Previous experience as a hostess or in a guest‑facing customer service role, ideally within hospitality. Excellent communication and interpersonal skills, with a natural ability to connect warmly with guests. Professional appearance paired with a positive, vibrant attitude that enhances the dining experience. Strong multitasking abilities, comfortable working confidently in a fast‑paced environment. Proficiency in reservation systems and solid basic computer skills. Fluency in English; additional languages are a plus and help elevate guest engagement. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity. Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.