Food & Beverage Manager: Pumphouse Point & Derwent Bridge Hotel

Job description

Reporting to the General Manager, you will lead the Food & Beverage operation across both properties, ensuring every guest enjoys an exceptional and memorable dining experience. This is a hands-on leadership role suited to a passionate hospitality professional who thrives on creating genuine guest connections and developing high-performing teams. You'll lead from the floor, coach and mentor your team, champion service excellence, and bring Tasmania's stories, produce and places to life through outstanding food and beverage experiences. You'll be equally comfortable welcoming guests, supporting a busy service, coordinating group dining experiences, managing rosters and budgets, and driving operational excellence across both venues. What you’ll do: Lead, coach and develop a team of Food & Beverage Supervisors and Attendants to deliver exceptional guest experiences Oversee the day-to-day food and beverage operations across Pumphouse Point and Derwent Bridge Hotel Create memorable and personalised dining experiences by connecting guests with the local region through storytelling and hospitality Lead service delivery across breakfast, lunch, dinner, bar, events and group functions Actively drive revenue growth through upselling, cross-selling and enhancing the food and beverage offering Manage rostering, labour costs, payroll processes and workforce planning Ensure high standards of presentation, cleanliness and service are maintained at all times Oversee events and group bookings, ensuring seamless delivery from setup through to service Manage guest feedback and proactively resolve service issues to exceed expectations Assist with budgeting, forecasting and business planning activities Support recruitment, onboarding, training and ongoing team development Maintain food safety compliance, licensing requirements and operational standards Manage POS systems, daily transactions and administrative requirements Work collaboratively with accommodation, maintenance and leadership teams to deliver a seamless guest experience To help you make the most of this unique lifestyle opportunity, staff accommodation is available. As you'll be living and working in a remote location surrounded by Tasmania's stunning wilderness, you'll need your own reliable vehicle to explore the region and access nearby amenities. What you’ll bring: Previous leadership experience within a quality food and beverage, hotel, resort or tourism operation A genuine passion for hospitality and delivering exceptional guest experiences Strong leadership skills, with the ability to coach, mentor and develop team members Experience managing busy restaurant, bar or multi-outlet food and beverage operations Demonstrated ability to drive revenue through upselling, cross-selling and service excellence Knowledge of contemporary food, beverage and service trends Strong knowledge of wine and food pairings, with a passion for creating memorable dining experiences Excellent organisational skills, with the ability to manage multiple priorities in a fast-paced environment Strong problem-solving skills and attention to detail Experience with staff rostering, labour management and operational reporting Current RSA (or ability to obtain) Food Safety Supervisor Certificate (or willingness to obtain) Certificate IV in Hospitality or similar qualification (highly regarded) Experience working in premium tourism, boutique hotels, luxury lodges or remote hospitality operations (highly regarded) Knowledge of MICROS, Materials Control or similar hospitality systems (highly regarded) Experience managing events, conference groups or premium dining experiences (highly regarded) What’s in it for you? At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! Progressive flexibility, leave and well-being benefits to balance all of life's priorities Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more Discounts on a range of NRMA personal insurance products including car, home & travel Grow, progress or relocate your career and move around the NRMA Group or different locations with us. Know you belong: At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more! As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. Breathe the fresh air and find your balance living and working in a small remote community in the iconic Tasmanian wilderness. Lead the food and beverage experience across two iconic Tasmanian destinations and help create unforgettable moments for guests from around the world. With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature. Pumphouse Point is an adults-only retreat nestled on Lake St Clair, just 2.5 hours from Hobart. This hidden gem features 21 rooms in two converted heritage buildings, offering an intimate escape in World Heritage wilderness. Only 10 minutes away, the Derwent Bridge Wilderness Hotel boasts soaring ceilings, exposed beams, and a grand double-sided fireplace at the heart of its bar and restaurant—perfect for relaxing by the fire, enjoying a meal, and sipping a drink in a classic alpine pub.