Food & Beverage Outlets Manager- The Wigwam

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Deeply entwined with Arizona history since 1929, The Wigwam welcomes you to make a historic career move and join our family! The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and is a true representation of an authentic Arizona experience. We are currently seeking enthusiastic, driven individuals, with a great attitude and a passion for excellence to join us in curating incredible guest experiences and lasting memories. Come make some history with us! The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Minority/Female/Disability/Veteran What you will have an opportunity to do: POSITION SUMMARY: The Food & Beverage Manager is responsible for leading the daily operations of the hotel's food and beverage outlets, ensuring exceptional guest experiences, operational excellence, and financial performance. This exempt leadership position oversees restaurant operations, bar service, In-Room Dining, and other assigned food and beverage outlets while partnering closely with the Culinary and hotel leadership teams to deliver outstanding service, maximize profitability, and maintain brand standards. ESSENTIAL FUNCTIONS: Oversees the daily operations of all assigned food and beverage outlets, including restaurant, bar operations, In-Room Dining, reservations, and guest interactions. Ensure seamless coordination between the front-of-house, bar, and culinary teams to deliver exceptional service and operational efficiency. Maintains the highest standards of food quality, beverage presentation, cleanliness, and service consistency. Ensure compliance with all federal, state, and local health, safety, sanitation, and alcoholic beverage regulations. Provide a welcoming and memorable dining experience by engaging with guests and resolving concerns, complaints, and special requests promptly and professionally. Monitor guest feedback, online reviews, and service trends, implementing strategies to continuously improve guest satisfaction and foster repeat business. Monitor inventory product and place orders for all beverage products Manage departmental labor, food, beverage, and operating supply costs while achieving budgeted financial objectives. Monitor inventory levels, purchasing practices, and product quality to ensure cost-effective operations and minimize waste. Partner with the Culinary, Sales, Marketing, and Events teams to develop seasonal menus, special promotions, themed events, and revenue-generating initiatives. Recruit, interview, onboard, train, coach, schedule, and supervise restaurant and event servers, bartenders, hosts, bussers, In-Room Dining attendants, and other food and beverage associates. Conduct performance evaluations, provide ongoing coaching, and implement corrective action when necessary to support associate development and accountability. Ensure associates consistently adhere to hotel policies, grooming standards, brand standards, and service expectations. Lead daily pre-shift meetings and ongoing service training to reinforce operational excellence and guest engagement. Analyze financial and operational reports, identify trends, and implement action plans to improve productivity, profitability, and guest satisfaction. Collaborate with hotel leadership on strategic initiatives, special events, and operational improvements that enhance the overall guest experience. Perform other duties as assigned to support the success of the Food & Beverage Division and hotel operations. #IND200 What are we looking for? Additional Job Description Bachelor’s degree in hospitality management or related field is preferred. 3-5 years of experience in front desk or hotel operations, with at least 1-3 years in a supervisory role. Experience with property management systems and hotel reservation software is preferred. Excellent customer service and conflict resolution abilities. Strong leadership, communication and problem-solving skills. Ability to work flexible hours; including weekends and holidays. Compensation: - Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.