Food & Beverage Reservations Agent - The Hoxton Bengaluru City

Job description

What you’ll do… Look after restaurant and bar reservations by phone, email and online channels, responding quickly and with plenty of personality. Help guests choose the right outlet, time and experience by knowing our menus, spaces, offers and what is happening around the hotel. Enter bookings accurately, including dietary needs, celebrations, accessibility requirements and other useful guest notes. Send clear confirmations and handle changes, cancellations and special requests without making things feel difficult. Keep the restaurant and kitchen teams updated with daily reservation information, VIPs, large tables and anything that needs extra attention. Recognise returning guests and use what we know to make their next visit feel even better. Support table management and help balance bookings so our spaces feel lively and service stays smooth. Follow up on guest feedback and share useful themes with the F&B leadership team. Keep guest information accurate and handled responsibly. Support the floor team during busy periods when needed - we’re one team, not separate departments. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality - whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other, and has fun along the way. You’ll have experience in reservations, reception, guest services, restaurants or another customer-focused role. You’re confident and friendly on the phone and write emails that sound human, not scripted. You’re organised, accurate and able to stay calm when the phone, inbox and reservation system are all busy at once. You enjoy solving problems and finding a way to say yes without promising what we cannot deliver. You communicate fluently in English; additional languages are a bonus. Experience with a restaurant reservation system, POS or PMS is useful, but we can teach the systems if you bring the right attitude. The Hoxton, Bangalore We are looking for a Food & Beverage Reservations Agent to join our dynamic team for The Hoxton Bengaluru City. The Hoxton is opening its very first neighbourhood hotel in Asia, coming to India’s Bengaluru city centre in 2026. This is a major milestone for the brand as it ventures into a new continent entirely and we are now looking for a brilliant leadership team to help bring this lifestyle brand to the market. Located in the heart of the city centre, The Hoxton, Bengaluru City will bring its undeniable brand DNA and guest experience to India’s “Silicon Valley”, a high-tech city filled with parks and gardens and known for its vibrant cafe and pub culture - very apt for a brand that was founded in London! The hotel will feature 149 bedrooms in a variety of The Hoxton’s well-loved room categories and the lobby will have a vibrant all-day dining restaurant & bar. Topping off the hotel we will have a rooftop pool and bar, large scale function rooms and The Apartment - The Hoxton’s unique meeting & events concept More about us… The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. What's in it for you... The opportunity to work with an exciting new hospitality concept in Bangalore and have a real impact on its success. Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences. Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!). A competitive package and plenty of opportunity for development.