Food & Beverage Server

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia's 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so. F&B Server Full time Position: Line Staff Four Seasons Hotel Seoul The Four Seasons Hotel Seoul is looking for a F&B Server who shares a passion for excellence and who infuse enthusiasm into everything they do. We are looking for a candidate that is dedicated to creating personalized experiences and lasting memories for our guests. This position reports to the Restaurant Supervisor. Education High school education or equivalent experience Experience One to two years of food service or related work Desired Skills Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation Has proven ability to manage multiple priorities with lean resources while delivering high-quality results Requires the basic computer skills for online training and managing your own employee profiles Is proactive, hands-on and able to operate autonomously Requires reading, writing and oral proficiency in the English language Has a positive attitude with a generous and uplifting team approach Has the ability to anticipate and prioritize the needs of the guest proactively Is energetic and has a professional approach to his/her craft Is flexible with his/her schedule with the ability to work all shifts, weekends and holidays Key Functions Offers guests of an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standard of excellence for quality, professionalism and friendliness Stocks linens, china, glass, silver, and food items for service; assists in preparation of smaller items such as toast, soup, or beverages Prepares condiment and garnish items Delivers food from kitchen to the guest ensuring accuracy and timeliness Carries out clearing, cleaning and set-up buffets, food stations, tables, chairs, linens, china, glass and silver for service in an unobtrusive manner and greet guests according to Four Seasons Standards to ensure superior service Takes guest reservations Plates and prepares food items Has the ability to provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts Anticipates guest needs, ascertains satisfaction, and offers suggestions, and responds urgently and appropriately to guest concerns and requests Communicates with employees and managers to ensure operational needs are met as well as attends regular operational meetings to ensure effective coordination and cooperation between departments Remains calm and alert, especially during emergency situations, heavy hotel activity, serving as a role model for the staff and other employees Moves throughout the facility and kitchen area (walk through) to visually monitor and take action to ensure food and Beverage quality and service standard are met Key Expectations Describes the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item’s, origin, taste, and preparation methods; communicates guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinates food timings; checks completed kitchen orders with the guest’s original order; transports items to the guest table in a timely manner to ensure proper food quality Eligibility Has the ability to carry and balance a tray Has the ability to accurately process cash and credit card transactions Visa Requirements Must already possess valid work authorization in South Korea. We look forward to receiving your application!