Food & Beverage Supervisor

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: AC Hotel Cincinnati at The Banks is located in downtown Cincinnati at The Banks, adjacent to the Great American Ballpark, and Smale Park. Our talented team has created a reputation for service excellence. In order to continue that level of service, we need to keep hiring only the best team members. If you're looking to grow in a career with a leading hotel, you need to come see what a career with us can do for you! What you will have an opportunity to do: The Food & Beverage Supervisor is responsible for overseeing the daily operations of the hotel’s food and beverage outlets, including breakfast service, restaurant, bar, banquet, and/or catering operations as applicable. This position provides leadership and direction to food and beverage team members, ensures exceptional guest service, maintains quality and cleanliness standards, and supports the achievement of departmental financial goals. The ideal candidate is a hands-on leader with strong communication skills, a passion for hospitality, and the ability to motivate a team while delivering a consistent and memorable guest experience. What are we looking for? Supervise and coordinate daily food and beverage operations. Lead, train, coach, and motivate food and beverage associates. Ensure exceptional guest service and promptly address guest concerns. Monitor service standards, food quality, presentation, and overall guest satisfaction. Assist with scheduling, assigning work, and managing staffing levels. Conduct pre-shift meetings and communicate daily priorities and operational updates. Ensure compliance with hotel standards, brand standards, health regulations, and safety procedures. Monitor inventory levels and assist with ordering, receiving, and proper storage of food, beverages, and supplies. Control costs by minimizing waste, monitoring portion control, and following proper cash-handling procedures. Assist with maintaining accurate records, reports, and department documentation. Support the training and onboarding of new team members. Maintain cleanliness and organization of all food and beverage areas. Work closely with other hotel departments to ensure smooth daily operations. Respond to operational challenges and make sound decisions in a fast-paced environment. Perform other duties as assigned by management. Compensation: $19.00 - $20.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.