Food & Beverage Trainer

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! What you get to do: Conduct training for Ambassadors to include facility tours, safety training, and assigned station training Provide ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement. Communicate with Supervisor and department trainer concerns regarding Ambassador’s progress; Identify additional training needs Conduct necessary training classes and ensure completion of training materials and paperwork for Ambassador and department records Provide answers to Ambassadors to achieve job proficiency Assist other facilities throughout the park as needed Support facility integrity by maintaining high level of quality and cleanliness. Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations. Consistently demonstrates courteous and professional behavior in all work aspects with all Ambassadors and guests. Works as part of a team to increase productivity and while providing excellent guest service. Maintains a professional appearance that meets grooming standards. What it takes to succeed: Exhibit effective verbal and written communication skills; speak comfortably in front of small groups; respond effectively to individual and group questions Create and maintain a cooperative team environment, to establish positive behaviors and actions of Ambassadors Work effectively within a diverse work environment to meet and exceed guest and Ambassador expectations Organize resources, establish priorities and monitor multiple projects and assignments; results oriented Must be able to walk and stand for long periods of time in extreme weather conditions Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays. Must be willing to work as part of a team as well as work independently with little or no supervision. Must be able to complete all required Train-the-Trainer programs and certifications required for delivery of department trainings Must be able to multitask while maintaining a positive attitude to ensure excellent guest service. Consistently practices safe work habits including but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations. Must be willing to comply with all SEA grooming guidelines and employment standards. Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines. Must have basic computer and audio/visual skills and be proficient in the use of PowerPoint; familiar with standard computer software programs, i.e., MS Office, Outlook and Windows. Must have High School Diploma or Equivalent Minimum of three (3) months department experience preferred Previous training, teaching, and/or presenting experience a plus The perks of the position: Paid Time Off Complimentary Park Tickets and Passes Park Discounts on Food and Merchandise Medical, Dental, and Vision Insurance 401K Retirement plan Voluntary Insurance Life Insurance Disability Benefits Tuition Reimbursement Dependent and Health Care Flexible Spending Accounts Employee Assistance Program Legal Assistance Plan EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.