Food Runner - Soho House Portland

Job description

**The role…** At Soho House a **Food Runner** is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Food Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience. A successful Food Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional. **Main Duties** - Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders. - Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options. - Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feet, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported. - Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests. - Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable. - Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to. - Clean and stock server alley and expo area. - Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests. **Required Skills/Qualifications** - Minimum of 2+ years’ experience in similar capacity. - Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure. - Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests. - Must be able to demonstrate competency as outlined in the training schedule and Club School. - Must be able to work flexible shifts and schedules, including weekends and holidays as needed. - Ability to take direction, work in a team environment and autonomously. - OLCC-certified and POS knowledge. **Physical Requirements** - Must be able to seize, grasp, turn and hold objects with hands. - Must be able to work on your feet for at least 8 hours. - Fast paced movements are required to go from one part of the club to others. - Must be able to move, pull, carry, or lift at least 40 pounds. - Occasionally kneel, bend, crouch and climb as required. **Why work with us...** Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. - **Health Care + 401K:** Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match. - **Paid Time Off:** Full- Time Employees have sick days + vacation days. - **Career Development:** Soho House can progress your career domestically or internationally as well as managerially or technically. - **Soho Impact:** Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability. - **Learning & Development:** An extensive range of internally and externally run courses are available for all employees. - **Cookhouse & House Tonic:** Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. - **Team Events:** From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. - **Team Meal:** Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.