Food Service Assistant -Area Support

Job description

We are seeking a reliable and organised Food Service Assistant to join our area support team in Durham and wider area. In this role, you will provide essential support across multiple food service locations, ensuring consistent standards of service delivery, food safety, and customer satisfaction. The successful candidate will be flexible, efficient, and committed to maintaining the highest standards of food hygiene and professional conduct. Prepare and serve food and beverages in accordance with established recipes, portion sizes, and presentation standards • Maintain cleanliness and sanitisation of food preparation areas, equipment, and serving stations in compliance with food safety regulations • Assist with stock management, including receiving, storing, and rotating food items appropriately Support the setup and breakdown of dining areas and service stations • Provide friendly and efficient customer service, responding to queries and requests with professionalism Operate till systems and process payments accurately • Work collaboratively with kitchen and front-of-house teams to ensure smooth service operations • Monitor and report on food stock levels and equipment maintenance requirements • Adhere to all health and safety protocols and company policies • Support area-wide initiatives and cover shifts across multiple locations as required Proven experience in food service, catering, or hospitality environments • Knowledge of food hygiene and safety standards • Strong people skills and ability to communicate effectively with colleagues and customers • Excellent time keeping and reliability • Ability to work efficiently under pressure and manage multiple tasks • Attention to detail and commitment to maintaining high standards of cleanliness Valid driving license and access to own transport Flexibility to work varied shifts, including weekends and bank holidays • Basic numeracy skills for till operation and stock management • Teamwork and collaborative approach to work • Desirable: Experience with stock management systems or point-of-sale technology For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Title: Area Support Food Service Asssitant Location: Multiple Locations across the North East Detail: Working Five Days out of Seven with a flexible approach to meet the business needs that will include Weekends and Evenings when required Salary: £13.40 per hour plus mileage allowance Due to the role covering the North East Region your own car is essential Benefits: 28 Days holiday inclusive of bank holidays. Birthday additional holiday. 3 days volunteering days. 3 days grandparent leave. 24 week’s enhanced maternity leave. Secondary career leave. Wedding/commitment day leave. Free meals on shift. Bespoke development training. Pension and life insurance. Discounts available from Perkbox app, from high street shops to holidays & cinema. Wellbeing hub. Access to employee assistance programme. Cycle to work scheme. Every interaction is an opportunity to create a lasting impression, and we’re looking for indivuduals who strive to exceed expectations at every turn. Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service. As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself. If you are someone who thrives on delivering extraordinary experiences, loves to create a harmonious and collaborative atmosphere, we would love to hear from you!