Food & Service Manager

Job description

Company Description Join us at Accor, where life pulses with passion! ​ As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, ​ Join us and become a Heartist®. Job Description Are you a passionate foodie who is not afraid of thinking outside the box ? Then, we have the job for you! As a Food Service Manager, you will strategically lead the team to take guest satisfaction to the next level. What is in it for you: Diverse range of events to run which will give you great experience Opportunity to develop all round skills of running a hotel Empowerment to improve the F and B offering Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference in the local community What you will be doing: Lead, mentor and train the Food & Beverage Operations team Ensure Food & Beverage relevant brand standards are maintained Strategize on new products and service offerings Create unforgettable experiences for our guests" Qualifications Your experience and skills ideally should include: Proven experience managing full-service hotel food operations, including breakfast service, running the bar operations, and banquet events for groups up to 150+ guests Knowledge of Brand Standard would be an advantage. This is a hands on role with some admin required, such as rotaring staff, stocktaking, health and safety, performance reviews. You must have Minimum 2+ years in a supervisory or management role within hotel food and beverage operations Service-focused mindset with a track record of building and maintaining strong relationships with all stakeholders—guests, staff, and suppliers Strong leadership capabilities with the ability to lead by example, develop team culture, and drive high-performance standards, for a team of over twenty team members Excellent communication and organizational skills with the ability to clearly articulate strategies, actions, and opportunities Demonstrated capacity to manage multiple operations simultaneously while maintaining quality and guest satisfaction As a senior manager in the business you will be doing duty management shifts and representing the General Manager. Passion for continuous improvement and the drive to develop into a leadership role such as Operations Manager or General Manager Additional Information Your team and working environment: The MERCURE White Hart hotel is the largest hotel in the City of Salisbury, with 68 bedrooms and 12 Apartments, the hotel offers events space for up to 220 guests in five unique spaces, it is known as a hotel within the heart of the community and is the go to place for all events within the area, given our great reputation. If you are looking to be a General Manager of the future this is the perfect role to develop your skills. Quality of life is important to us and we practise what we preach, weekends off on a rotational basis and straight shifts, shifts include, breakfast 6 to 3pm lates 3pm to 11pm day shifts such as 12 to 9 or 9 to 5 as examples. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.