Food Service Specialist (Southwestern Ontario)

JOIN OUR TEAM! At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day. In total, more than 150,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. Are you ready to grow your career? Let's grow together! Food Service Specialist Department: Merchandising Location: Southwestern Ontario Type of employment: Permanent, Full Time (37.5 hours) Reason for Posting: Existing Vacancy Salary: $40,000 - $50,000 per annum THE ROLE We are currently hiring for a Food Service Specialist to join our Central Canada Merchandising Team. The Food Service Specialist provides food and merchandising support to designated stores by reviewing the details of various programs and products to ensure they meet our high standards of quality and safety. Responsible for creating detailed reports, summarizing the findings, reviewing with, and providing these reports to management staff. Manages quality control by performing preventative maintenance tasks and responds to calls as needed. WHAT YOU’LL DO Excited to embark on a journey with us? Here's a breakdown of the key responsibilities in this role: • Supervise training and educating the store teams on current and new product offerings with an emphasis on Food Safety and Quality Assurance to ensure FSQA and HACCP regulatory requirements are met. • Supervises New store start-ups and remodels for Foodservice. • Address issues in stores in real-time and provide immediate and adequate solutions during each visit. • Responsible for visiting all assigned stores on a set schedule to provide food safe-quality assurance monitoring functions. • Conduct trouble-shooting seminars to instruct store on how to fix equipment and process issues. • Acts as a central contact person for stores for questions regarding food service categories (i.e. discretionary decision-making power to solve issues as they arise) • Collaborate with Category Managers, BU (Business Unit) leadership, store leadership, Food Service vendors and merchant experts to ensure training materials are effective, current, relevant, and compatible with Company policies and standards to maximize future growth of the Foodservice category. • Coach and monitor under-performing stores for improvement. • Partner with District Managers for their specific opportunities and needs in their market. • Oversee new food service projects based on BU initiatives. • Maintain a database of all training sessions and visits. • Develop and facilitate training sessions addressing training gaps and needs of markets or regions. • Create a training environment that empowers people to find answers and solutions on their own to grow their food business. • Create a cooperative learning environment with multiple levels of feedback that guides people to correct actions - embrace and share best practices. • Leads training opportunities as needed. • Works closely with stores' Management staff, Sales Associates and District Managers within Operations and other internal departments relating to food service category. • Assists with training as needed. • Aid with new store start-ups and remodels. • Acts as a central contact person for stores for questions regarding food service categories (i.e., discretionary decision- making power to solve issues as they arise). • Responsible for visiting all assigned Stores on a set schedule to provide food safe-quality assurance monitoring functions. • Reviews all food and beverage equipment, including warmers, roller grills, microwaves, sandwich cases, condiment stations, beverage machines, bakery cases, coolers, etc. • Monitors temperature and time to Circle K standards. • Notifies appropriate person if something is found out of compliance. • Assesses the cleanliness of all areas of the store including food preparation areas, sinks, restrooms, security areas, storage areas, garbage, and sanitation areas, etc. • Verify correct signage and pricing in each location during store visits. • Evaluates stocking and inventory supply of key food safety areas. • Reviews store health requirements to ensure they are being met; addresses all critical violations immediately. • Assists with addressing any issues found and helps handle necessary improvements to each store. • Completes detailed itemized reports summarizing the condition of all elements of the store, compiles an overall score for each store and communicates results to the management staff. • Performs monthly preventative maintenance tasks, assists stores with reminders and resets. • Calibrates various dispensing machines per schedule. • Reviews signage and promotional material. • Supervise special projects or other duties as assigned. • Contributes to team effort by accomplishing related results as needed. • Travel requirements up to 80% in local market including frequent travel in Southwestern Ontario. WHAT YOU’LL NEED We want you to join our team! Here's what we're looking for: Education: • High school diploma or GED required; Secondary education preferred. Experience: • Minimum 2 years of Food service industry experience. Knowledge and skills: • Ability to influence and build relationships • Must be proficient in Microsoft Office products such as Excel and PowerPoint • Must have a valid driver’s license, clean driving record and be insurable as a driver. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete physical activity inventory of the position includes: • Sit for long periods of time. • Operate computer keyboard and mouse for data entry. • View computer monitor • Hear and speak via telephone. • Reach forward and/or overhead • Occasionally lift up to 20 pounds Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes: • The noise level in the work environment is usually moderate at a normal range. • The lighting will include natural light from the outside and fluorescent lighting throughout the work areas. • Work with minimum direction and periodic supervision. WHY YOU SHOULD WORK HERE: At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us: Benefits package: • Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account) • Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future. • Share Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K. • Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance. Additional Perks: • Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses. • Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication. • Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential. • Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals. INTERESTED? You are only a few clicks away from joining an exceptional company! Visit our careers page at to submit your application. We can't wait to hear from you! Circle K values diversity in the workplace and encourages applications from the following designated groups: women, aboriginal peoples, persons with disabilities and members of visible minorities. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request in all aspects of the selection process. We use artificial intelligence (AI) to match job profiles with job requirements as part of our recruitment process. This position reflects an open vacancy. We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process. Circle K values diversity in the workplace and encourages applications from the following designated groups: women, aboriginal peoples, persons with disabilities and members of visible minorities. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request in all aspects of the selection process.