Due to changes in business needs, this hiring requirement is now for pooling purposes only. Further updates will be provided once we resume hiring for this role.This role is open to candidates based in Metro Manila and Bacolod city. Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥Role overviewAs a Moderator, your mission is to create a safe and positive gaming environment for all players and communities. You will play a vital role in protecting gamers from harmful content, including harassment, hate speech, and unnecessary violence. By diligently monitoring and filtering content, you will ensure they can enjoy their passion without fear of harassment, unwanted content or bullying. Your dedication as a guardian of the gaming community will foster a space that thrives on respect, inclusivity, and the joy of gaming. Join us in building a gaming paradise where players can immerse themselves in a secure and enjoyable experience! 🚀🎮What are we looking for? Our Trust & Safety Moderator has a knack for the following skills:Communication:Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material.Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels.Analytics:Audit and assess interactions, ensuring they are rated accurately based on their severity level.Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements.Leadership:Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices.Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.Multitask and prioritize efficiently, ensuring tasks are completed promptly and effectively.Accountability and responsibility, taking ownership of assigned tasks and delivering results.Agility and willingness to change, embracing new ideas and approaches with a capability to adapt to evolving circumstances.Self-motivation, innovative, and analytical, with a keen eye for detail and accuracy, ensuring high-quality outcomes.Business:Identify errors and inconsistencies in relation to established procedures and protocols, maintaining adherence to best practices.Understand that a moderator role implies potentially being exposed to foul content. Our moderators should be resilient, mature, and professional in order to provide the highest possible quality service. Bearing in mind specific content that might be considered offensive by some, we ensure that the support for your well-being will be provided.RequirementsYou'd be a great fit for this role if you have:Excellent written and verbal communication skills in English to effectively communicate with team members and stakeholders.Mastery in C1-C2 level LANGUAGE proficiency. Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions. Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease. Candidates with relevant experience as a Trust and Safety Moderator will have an advantage Nice-to-haves:Experience in managing or moderating online forums/discord within the gaming space, either professionally or during your spare time.BenefitsWhat do we offer?Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.Benefits for Manila employees:Non-taxable AllowancesVacation Leaves and Sick LeavesHMO and Life InsuranceAnnual Wellness SubsidyPhases of our recruitment journey (some steps may interchange as needed):You send us your application with your updated resume.After reviewing your candidacy, we invite you to our online assessment (Trust and Safety) to better evaluate your moderation and written skills. Our Moderation test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated.If you successfully pass the test - we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager.At the end of our journey - hopefully you will receive an offer and become our new Keywordian!Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.That would be it from us - now we are waiting for your move!#imaginemore____________________________________________________________________________Role Information: ENStudio: KWMLocation: APAC, Philippines, PasigArea of Work: Player EngagementService: EngageEmployment Type: Full-timeWorking Pattern: In Office
Due to changes in business needs, this hiring requirement is now for pooling purposes only. Further updates will be provided once we resume hiring for this role.
This role is open to candidates based in Metro Manila and Bacolod city.
Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.
Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥
Role overview
As a Moderator, your mission is to create a safe and positive gaming environment for all players and communities. You will play a vital role in protecting gamers from harmful content, including harassment, hate speech, and unnecessary violence. By diligently monitoring and filtering content, you will ensure they can enjoy their passion without fear of harassment, unwanted content or bullying. Your dedication as a guardian of the gaming community will foster a space that thrives on respect, inclusivity, and the joy of gaming. Join us in building a gaming paradise where players can immerse themselves in a secure and enjoyable experience! 🚀🎮
What are we looking for? Our Trust & Safety Moderator has a knack for the following skills:
Communication:
- Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material.
- Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels.
Analytics:
- Audit and assess interactions, ensuring they are rated accurately based on their severity level.
- Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements.
Leadership:
- Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices.
- Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.
- Multitask and prioritize efficiently, ensuring tasks are completed promptly and effectively.
- Accountability and responsibility, taking ownership of assigned tasks and delivering results.
- Agility and willingness to change, embracing new ideas and approaches with a capability to adapt to evolving circumstances.
- Self-motivation, innovative, and analytical, with a keen eye for detail and accuracy, ensuring high-quality outcomes.
Business:
- Identify errors and inconsistencies in relation to established procedures and protocols, maintaining adherence to best practices.
- Understand that a moderator role implies potentially being exposed to foul content. Our moderators should be resilient, mature, and professional in order to provide the highest possible quality service. Bearing in mind specific content that might be considered offensive by some, we ensure that the support for your well-being will be provided.
Requirements
You'd be a great fit for this role if you have:
- Excellent written and verbal communication skills in English to effectively communicate with team members and stakeholders.
- Mastery in C1-C2 level LANGUAGE proficiency.
- Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions.
- Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.
- Candidates with relevant experience as a Trust and Safety Moderator will have an advantage
Nice-to-haves:
- Experience in managing or moderating online forums/discord within the gaming space, either professionally or during your spare time.
Benefits
What do we offer?
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
Benefits for Manila employees:
- Non-taxable Allowances
- Vacation Leaves and Sick Leaves
- HMO and Life Insurance
- Annual Wellness Subsidy
Phases of our recruitment journey (some steps may interchange as needed):
- You send us your application with your updated resume.
- After reviewing your candidacy, we invite you to our online assessment (Trust and Safety) to better evaluate your moderation and written skills. Our Moderation test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!
- Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated.
- If you successfully pass the test - we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager.
- At the end of our journey - hopefully you will receive an offer and become our new Keywordian!
Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.
That would be it from us - now we are waiting for your move!
#imaginemore
____________________________________________________________________________
Role Information: EN
Studio: KWM
Location: APAC, Philippines, Pasig
Area of Work: Player Engagement
Service: Engage
Employment Type: Full-time
Working Pattern: In Office
COMPANY PROFILEKeywords is a growth company, trusted and relied upon by the world’s leading video game and entertainment companies to work alongside them during the full game development cycle to bring immersive content to life for the joy of billions of people across the world.We are a critical enabler of a large, dynamic industry, and are building out our proprietary technology platform to augment our future growth.WHY WORK AT KEYWORDS STUDIOS?People who work at Keywords are passionate, talented, committed and resourceful. As a business we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 70 global studios or working together virtually.We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility. We learn at every opportunity to grow ourselves through experience, training and tackling new challenges.This is what makes us Keywordians.https://www.keywordsstudios.com/
COMPANY PROFILE
Keywords is a growth company, trusted and relied upon by the world’s leading video game and entertainment companies to work alongside them during the full game development cycle to bring immersive content to life for the joy of billions of people across the world.
We are a critical enabler of a large, dynamic industry, and are building out our proprietary technology platform to augment our future growth.
WHY WORK AT KEYWORDS STUDIOS?
People who work at Keywords are passionate, talented, committed and resourceful. As a business we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 70 global studios or working together virtually.
We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility. We learn at every opportunity to grow ourselves through experience, training and tackling new challenges.
This is what makes us Keywordians.
https://www.keywordsstudios.com/
