Forward-Deployed Account Executive (Post-Sales)

Job description

Monaco is building an AI-native revenue platform that replaces the fragmented GTM stack - CRM, sequencing, call recording, enrichment, pipeline management with one unified system, consolidating 6–10 disconnected tools into a single platform built for the AI era. We launched publicly in Feb 2026, are already 65 people, and have strong early product-market fit generating millions in ARR within months of launch. You'll have the chance to both scale our core systems and build new features from 0 to 1. We've raised $85M in our Series B from Founders Fund, Benchmark, and Human Capital, and our founders previously led Brex, Apollo, and Clari. Come join us if you want to be part of a high autonomy, high pace team reinventing one of the biggest categories in enterprise software. ABOUT THE ROLE We're looking for a Forward-Deployed Account Executive (Post-Sales) to own the post-sales customer relationship and drive expansion across a growing book of business. This is a consultative, high-ownership role. You'll advise founders on their outbound GTM strategy and help them get the most out of the Monaco platform. We're looking for someone with a background in consulting or sales who moved into post-sales, or a high-impact account manager with a track record of driving real outcomes for customers. This is not a relationship management role - it's a revenue and strategy role that happens to sit post-sale. WHAT YOU’LL DO: - Own the full post-sales customer relationship from post-onboarding through renewal and expansion - Build and refine TAMs as customers expand or alter their ideal customer profiles (ICP) - Enable teams on outbound success by advising on sequence copy, strategy, and execution - Partner closely with Implementation and Sales to ensure seamless handoffs and fast time-to-value - Serve as the voice of the customer internally, surfacing product feedback and market insights to Product and Engineering - Build post-sales playbooks, health scoring, and account planning processes from the ground up - Collaborate with broader team on servicing strategic accounts, leveraging deep product knowledge to act as human layer between the platform and our customers - Drive net revenue retention by identifying and closing upsell opportunities WHAT WE’RE LOOKING FOR: - Prior experience as an Account Executive or in a quota-carrying sales role - this is a sales-led product - Prior experience in management consulting or strategy consulting, with a pivot into customer-facing SaaS roles - Background in customer success or account management with a clear track record of driving value - Relentless work ethic and an extremely high bar for quality - Strong communication and ability to build trust with founders, CROs, and revenue leaders - Comfort operating in ambiguity at an early-stage company where processes don’t yet exist NICE TO HAVE - Experience with CRM, sales engagement, or revenue operations tools - Prior experience at a high-growth B2B SaaS startup - Network within the startup and venture ecosystem