Forward Deployed Engineer

Job description

Console is building the AI agents that power autonomous enterprises. We use AI to autonomously resolve IT, HR, Legal, Finance, Security, and Ops tasks the moment they come in from Slack or Teams. We're building toward a future where enterprise operations are fully autonomous; with no tickets, approvals, or manual processes slowing companies down. Our platform enables companies like Databricks, Figma, and Cursor to delegate entire categories of work to AI agents that understands their org, takes action across systems, and gets smarter over time. We've raised $29M, backed by Thrive Capital (investors in OpenAI, Stripe, GitHub) and a small group of founders who have built category-defining companies. We’re unusually selective about the people we work with. We hire builders who span functions, optimize for speed, and care deeply about their craft. We do not care about pedigree. We have a lot of work ahead of us. Join us. ABOUT THE ROLE As an Enterprise FDE at Console, you’ll be the technical owner for our largest and most complex customer deployments. You’ll work directly with customer teams to understand their environment, design the right implementation path, and solve the technical problems that determine whether a deployment succeeds. You’ll work in complex customer environments where the right answer is rarely obvious from the start. In partnership with Deployment Strategists, you’ll help turn customer goals into implementation plans that are grounded in technical reality and built to survive enterprise constraints. This is a highly technical, highly customer-facing role for someone who wants to build in the field. You’ll configure complex AI workflows, debug issues across customer environments, ship product changes or workarounds when needed, and bring the patterns you see back into the platform. You’ll have room to operate autonomously, work with some of the world’s largest companies, and shape how enterprise teams deploy AI in production. WHAT YOU'LL DO - Own the technical success of enterprise deployments, from evaluation through implementation, launch, and expansion - Understand customer environments deeply: systems, integrations, identity architecture, security requirements, network constraints, and deployment model tradeoffs - Partner with Deployment Strategists to turn customer goals into implementation plans that are aligned with the account strategy and grounded in technical reality - Build and configure AI-powered workflows across IT, HR, finance, and operations, adapting Console to each customer’s environment - Debug ambiguous customer issues, diagnose problems across product, integration, infrastructure, and configuration layers, and drive them to resolution - Ship fixes, product changes, scripts, or technical workarounds when needed to unblock strategic customers - Act as the technical advisor customers trust when they need to understand what is possible, what will scale, and what tradeoffs they should make - Bring field learnings back to Product and Engineering: edge cases, deployment patterns, technical limitations, and customer needs that should shape the roadmap WHO YOU ARE - 3+ years of experience in a role where you wrote code, shipped production systems, and worked directly with customers to solve complex problems - You’re deeply technical and comfortable reasoning through systems, integrations, APIs, identity, networking, infrastructure, and AI product behavior - You are AI-native: you actively use AI tools, understand how they change workflows, and have strong instincts for where AI products work well or break down - You can move fluidly between customer conversations, technical investigation, workflow design, and hands-on implementation - You have strong customer judgment and can explain technical tradeoffs clearly to operators, technical teams, and executives - You take ownership of hard, ambiguous problems and keep digging until you understand what is happening and how to fix it - You move fast, operate with high agency, and are willing to build whatever is needed to get strategic customers live and successful - Obsessed with building incredible product experiences for users, and never happy with "good enough" WHY JOIN CONSOLE? - Product-market fit: We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company. - World-class team: We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased. - Grow with us: We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up. - Competitive pay and benefits: top compensation with full benefits including: - Comprehensive health, dental, and vision insurance - Unlimited PTO - 401(k) - Equity - Meals provided daily in office