Forward Deployed Engineer

Job description

**ABOUT PROBOOK** Probook is the AI Operating System for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate. Our impact is real. Dispatching the right technician to the right job can mean the difference between a $300 "band-aid" fix and a $20,000 system replacement. By automating previously high-touch workflows around-the-clock, Probook ensures a consistent customer experience without the need for 24/7 live staffing. We unify our customers' processes into a single, scalable platform, giving businesses one place to run their entire dispatch operation. ## **The Role** You'll be the technical architect behind customer success, designing and implementing zero-defect system configurations that translate messy, real-world operations into precise software logic. This role is for engineers who want to see their work drive immediate business outcomes. Setup quality is the leading predictor of retention and expansion. Your technical decisions directly determine customer success. ## **What You'll Do** - **Engineer zero-defect implementations:** Deeply understand business logic and configure systems that integrate seamlessly with complex operations. Proactively solve edge cases before they become escalations. You may use Claude to automate workflows, but you should not expect to be coding on a day-to-day basis - **Drive technical excellence:** Write precise documentation, collaborate with engineering to surface product gaps, and inform roadmap decisions with real-world customer data. - **Shape the category:** You're joining early enough to define how technical operations scale and establish best practices from scratch. ## **Who You Are** **Technical Foundation** - BS/BA in Computer Science or related technical field - Strong programming fundamentals (Python, SQL, APIs, data structures) - You learn systems fast and architect elegant solutions to messy problems **Operator Mindset** - You're a builder who wants to see immediate impact. You're energized by customer outcomes and business results, not just shipping features. - You thrive in ambiguity and love the challenge of translating complex real-world operations into technical solutions. - Obsessive attention to detail with zero tolerance for missed steps. You don't just follow processes, you optimize them. - High agency: you make things happen rather than waiting for them to happen. **Judgment & Communication** - Exceptional written communication: you document with precision and clarity - Strong business acumen: comfortable discussing ROI, pricing logic, and operational workflows - You know when to solve problems independently, when to collaborate, and when to escalate ## **Requirements** - Bachelor's degree in Computer Science or related technical field - 1-2 years in a technical role (exceptional new grads encouraged to apply) - NYC-based and excited about in-office collaboration in a high-intensity environment - Authorized to work in the United States **Why Join Probook?** - **The Tailwinds:** $700B industry with clear tailwinds: AI adoption, labor shortages, and generational transitions creating demand for operational modernization. We are defining the category, not fighting for share. - **The Traction:** $XXM ARR in 18 months. Product-market fit proven; now we're scaling. - **Funding:** $40M raised from Sequoia and Andreessen Horowitz - **The Team:** >60 people, our founding team comes from the space and has spent thousands of days onsite with our customers. We live the space. We're also becoming one of the most talent-dense start-ups in NYC (MIT, Harvard, UPenn M&T, Waterloo, Citadel, Palantir, ICPC world finalists, IMO Gold Medalists). - **The Opportunity:** You'll have direct impact on company trajectory, define technical operations from the ground up, and build systems that become the backbone of a category-defining company. ## **Compensation & Benefits** - **Equity:** Meaningful early-stage equity. - **Salary:** Up to $135K (Can flex depending on years of experience) - **Health:** Comprehensive medical, dental, and vision - **Perks:** $500 monthly Ramp card for commuting, meals, gym, etc. (plus $25 in nightly meal delivery credit) and really good office snacks - **Access:** Direct access to world-class investors and advisors