Forward Deployed Engineer

Job description

**Help Build the Future of Healthcare AI** Infinitus is AI communications in service of patients. Healthcare is inherently complex and siloed. We’re pioneering agentic communications to connect the entire system — any stakeholder, any channel, inbound and out. The result is intelligent care that reduces patient anxiety, increases speed to treatment, and enables teams to scale impact without stretching resources. Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. It’s why 44% of the healthcare Fortune 50 trusts Infinitus to turn fragmented touchpoints into seamless care for better patient outcomes. **The Mission** At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. We’ve automated over **7 million calls and 100M+ minutes of conversation** — saving millions of hours for patients and providers. Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we’re a team that challenges the status quo and moves fast at the intersection of AI and healthcare. Infinitus was recently named to *Fast Company's World's Most Innovative Companies* and *Business Insider’s top startups in healthcare*. **Your Role** As a member of the Applied AI team at Infinitus, you will be a Forward Deployed Engineer (FDE) who embeds directly with our most strategic customers to drive transformational AI adoption. You will collaborate closely with customer teams to ship advanced AI applications that solve real world business problems. Our FDEs engage with customers to accelerate the adoption of existing products and create new applications built on our platform. Working closely with our Product, and Engineering teams, you'll combine engineering expertise, an understanding of frontier AI applications, and customer-facing skills to understand customer workflows and develop innovative solutions that address complex business challenges while maintaining our high standards for safety and reliability. This is an opportunity to be one of our founding FDEs who helps to shape our forward-deployed motion. We expect our FDEs to operate autonomously, thrive under ambiguity, and represent Infinitus at the highest level in customer environments. This is a significant responsibility: you’ll play a key role in championing our mission in the enterprise. *Please Note: Occasional travel to client sites will be required* **Your Impact** - Work within customer systems to build production applications with our Studio and Lens platforms, ensuring that these products meet customer requirements. - Deliver technical artifacts for customers like MCP servers, sub-agents, and workflows etc that will be used in production workflows. - Provide white glove deployment support for Infinitus products in enterprise environments. - Identify and codify repeatable deployment patterns and contribute insights back to our Product and Engineering teams. - Maintain strong knowledge of the latest developments in LLM capabilities, implementation patterns, and AI product development stacks. - Define agentic best practices and guide customers through AI adoption. - Build long-term relationships with customers and proactively identify new opportunities for AI deployment throughout the lifecycle of an engagement. - Be a champion for Infinitus’s mission in the field. **Your Skillset** - 8+ years of experience in a technical, customer facing role such as Forward Deployed Engineer, or as a Software Engineer with consulting experience. Former technical founders are also encouraged to apply. - Production experience with LLMs including advanced prompt engineering, agent development, evaluation frameworks, and deployment at scale. - Strong programming skills with proficiency in Python (and ideally in one or more additional languages like Typescript, Java, etc) and experience shipping production applications - High agency with an ability to navigate ambiguity present in complex organizations. - High cooperation mindset for cross-organizational collaboration, balancing competing priorities with integrity. - Passion for advancing safe, beneficial AI systems through creative technical applications. - Strong communication skills to conduct discovery with customers and to convey technical concepts to diverse stakeholders while maintaining a low ego and collaborative approach. **Nice-to-Have's** - A background in healthcare/life sciences, or another enterprise vertical - Experience with AI deployment patterns - Experience working as an FDE or in a professional services context **Why You’ll Love It Here** *Please Note: the following benefits are for salaried employees* - Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only*)* - Competitive salary, equity, and 401(k) - Wellness stipend & great benefits (medical, dental, vision) - Generous PTO & parental leave - Bi-annual offsites & a collaborative, mission-driven culture **What to Expect in the Interview Process** - Apply & meet our recruiting team - Virtual interviews to showcase your skills - Final onsite loop to meet the team and get to know us better - Chat with our CEO **Curious to Learn More?** - Read our [Blog](https://www.infinitus.ai/blog/) to hear from Infinauts about what we’re building - Discover how our company values ([CODES](https://www.infinitus.ai/careers/)) guide us - Follow our CEO, [Ankit Jain](https://www.linkedin.com/in/jainankit/recent-activity/all/), for industry updates We’re building AI agents that tackle healthcare’s toughest problems and open new possibilities. Ready to join us? Let’s talk! *​​Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.*