Forward Deployed Engineer

Job description

Weave (YC W25) is building the definitive platform for understanding and improving how engineering teams work. We believe the way engineering output is measured today is fundamentally broken and that modern AI can give teams a far more accurate and actionable view of productivity, impact and collaboration. Trusted by 200+ customers such as Robinhood, Rho, PostHog and Browserbase, we’ve delivered consistent double-digit month-over-month revenue growth since May and are looking to accelerate our growth. We want to hire an exceptional forward deployed engineer to help us make sure everyone gets the most out of our product. We've raised a $13.5 million Series A and are backed by Standard Capital, YCombinator, Moonfire, Burst Capital, IrregEx and the Agent Fund. This is a rare opportunity to join at the ground floor and shape how millions of engineers and leaders understand engineering work. ## **What We’re Building** Weave is rethinking engineering output from first principles. We use AI to: - Understand how engineers actually work (not just what they ship) - Surface meaningful insights about productivity, quality, collaboration and impact - Help teams improve outcomes without vanity metrics or surveillance Our goal is not to optimize for “more output,” but for better engineering. ## **The Team You’ll Work With** You’ll work directly with: - **Andrew (CTO)** – previously a founding engineer at Causal, MIT alum. Andrew has been in your shoes and is deeply committed to providing the mentorship, ownership and growth he had as an early engineer. - **Adam (CEO)** – leads sales and customer discovery. Adam is a former sales executive at multiple high-growth startups and deeply embedded with customers and scaled multiple sales teams from $0-30M in ARR. This is a small, intense, highly collaborative team. You will have real ownership from day one. ## **Responsibilities** - Own the customer relationship post-sale. From onboarding, to account management, to technical support. - Partner closely with founders, engineers, and product to influence roadmap & strategy. - Act as the first responder to incoming support tickets, triaging and resolving issues efficiently. - Diagnose and troubleshoot technical problems across GCP and our own systems. - Reproduce issues and create clear, actionable bug reports for engineering. - Submit small pull requests for simple fixes, documentation updates, or configuration changes. - Collaborate with product and engineering teams to resolve escalations quickly. - Keep support documentation up to date. **Requirements** - Engineering background (software, DevOps, or similar) with strong technical problem-solving skills. - Ability to read and write code; confident making simple PRs in GitHub or similar. - Excellent written and verbal communication skills. - Desire to talk to customers and ability to handle intense situations. - Self-starter who thrives in a fast-paced environment. - This role is 5 days in office in SF **Nice to Have** - Experience with developer tools or SaaS products. - Previous experience in a technical support or solutions engineering role. **Why Join** - Competitive pay + early equity - Health/vision/dental insurance covered - Free lunch/dinners/snacks - Yearly team offsite with regular team events - Yearly $500 learning/development stipend - Get to work in SF with one of the fastest moving teams (95%+ percentile code output) ### **About the interview** 1. 15-minute intro call 2. Take home assessment 3. 30 min culture interview with CEO 4. 30 min interview with Founders 5. 50 min interview with CEO