Forward Deployed Engineer

Job description

At Vendasta, we're leading the AI revolution from right here in Saskatoon—and beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers—and keep them. We're proud to share that Vendasta has officially been named one of Canada's Most Admired Corporate Cultures for 2025! Note: This position will require travel to customer locations. About the Job The Forward Deployed Engineer (FDE) works directly with engineers inside our enterprise customers' organizations to help them succeed with the Vendasta platform, and to uncover what they need next. You'll be the technical bridge between our customers and our product team — spending real time on-site, understanding how customers actually use the platform, and turning what you learn into input for the product roadmap. Your Impact As a Senior Forward Deployed Engineer, you will: Work embedded with a customer's engineering team to help them implement and get value from the Vendasta platform Identify gaps, friction points, and new opportunities through hands-on discovery Translate what you learn on-site into clear, actionable input for R&D's product roadmap and sprint planning Navigate difficult customer conversations with confidence Travel to customer sites regularly to maintain a real, working relationship Solve unfamiliar technical problems on the fly, using whatever stack and tools the customer already has in place What You Bring to the Table 5-8 years experience in software engineering, solution architecture or forward deployed engineering Bachelor's degree in Computer Science, Software Engineering, Data Science or a related technical field. Advanced full-stack development skills, and strong system design capabilities Strong, on-the-spot problem-solving ability reasoning through it live, without a playbook Confidence and professionalism in front of customers Clear written and spoken communication Prior on-site or embedded customer implementation experience A background in consulting, solutions architecture, or independent contracting, especially if it involved significant customer-facing discretion and autonomy Sales or pre-sales exposure About Vendasta We help businesses get more customers. And keep them. We’re on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them. At Vendasta, you’ll be part of something ambitious: helping bring AI transformation to local businesses at scale. As a team member, you’ll enjoy: Competitive health benefits, flex time, and annual work-from-anywhere options Equity opportunities and a chance to directly shape our AI future A vibrant workplace culture that embraces experimentation, thought leadership, and continuous learning A place where building AI isn’t just a buzzword, it’s the core of everything we do Perks Join the Vendasta team, where your professional mastery and intellectual growth drive our platform forward. Step into an AI-first organization built for elite problem solvers who thrive on tackling complex business challenges and scaling sophisticated, automation-driven solutions. Accelerate your professional trajectory through rigorous learning tracks, continuous operational development, and exposure to cutting-edge AI methodologies designed to push the boundaries of the B2B SaaS industry. We are bound by a high-performance culture rooted in our core values—Drive, Innovation, Respect, and Agility—where the true reward is the complexity of the challenge and the scale of your global impact. At Vendasta, you will find the infrastructure to build, the ecosystem to innovate, and an elite peer group required to sharpen your expertise. Master your craft. Solve the impossible. Build the future of SaaS with us.