Forward-Deployed Engineer

Job description

Zencargo is looking for a Forward-Deployed Engineer to work at the intersection of engineering, product and operations. This role is focused on solving real operational and customer problems quickly. You will work directly with users to understand how freight processes operate today, identify where software and AI can remove manual work, and build working solutions that deliver measurable outcomes. This is a role with genuine breadth and ownership. You will help uncover the real problem, shape the solution, build it, ship it and learn from how it performs. Often you will find yourself in a spreadsheet, turning a manual workflow into an automated one. Our aim is for repeatable decisions to run fully automatically, and the way we get there is deliberate: we start by escalating the tricky cases to a person, then learn from how they resolve them so that AI can take on increasingly complex escalations over time. This is a hands-on role that rewards a strong product brain as much as strong engineering. You will work closely with senior stakeholders across the business, supported by our Data and Infrastructure teams on your builds. Your work flows horizontally too: you will work with Product and Engineering to turn the reusable parts of what you build into scalable platform capabilities that other teams pick up and benefit from.