Forward Deployed Engineer

Job description

**Why join us?** **Handoff is the AI agent that runs a construction company.** We help remodelers automate estimating, streamline operations, and win more work - backed by real-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes. We are backed by $25M+ raised from Y Combinator, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users. **Forward Deployed Engineer at Handoff** You'll be the dedicated, client-facing engineer behind Handoff's AI-automated takeoff platform for our enterprise construction accounts. Think of yourself as the technical owner of two to three enterprise relationships: you'll embed with each client's software and estimating teams, customize our deliverables to their exact standards, stand up intake and delivery workflows, and iterate until our outputs clear a measurable quality bar. You'll partner with a Construction Account Manager who owns the business relationship while you own everything technical, from first pilot to production integration with their POS/ERP systems. This is a high-ownership role for engineers who like ambiguity, direct customer contact, and being accountable for real business outcomes. ### What you'll do - Own end-to-end technical delivery for 2-3 enterprise accounts, from pilot success criteria through production rollout and ongoing support. - Customize our core deliverables: estimates, takeoff drawings, and summary reports - to each client's templates, naming conventions, units, materials preferences, and branding. - Stand up and automate intake and delivery workflows (file transfer, custom CSV exports, API payloads) into and out of client systems. - Expose and document Handoff's API for clients to consume, and build SKU matching that maps our estimate line items to a supplier's catalog - maintaining mappings as catalogs evolve. - Assess each client's tech stack (POS/ERP systems such as Oracle), recommend a realistic integration path, and assist with connections to legacy systems, scoping what's feasible and never over-promising. - Lead weekly calibration reviews with the client's estimating team, incorporate correction notes, and drive accuracy against agreed error-rate targets, treating measurement as a core requirement, not an afterthought. - Meet delivery SLAs and provide first-line technical support and maintenance throughout the engagement. - Document account-specific configurations, assumptions, and preferences for continuity and clean handover. ### About You - 5+ years of software engineering experience, with a track record of shipping and operating production systems. - Full-stack comfort: proficient in Node.js, Python, and SQL, able to customize outputs, build integrations, and automate exports across the stack. - Hands-on API experience: designing, exposing, and documenting APIs, mapping data to a client's schema, and working with legacy or non-REST systems. - Strong client-facing skills: professional, responsive, and comfortable working directly in a client's channels (email, calls, Microsoft Teams) with both engineers and non-technical estimating staff. - Metrics-driven: you define quality metrics, track accuracy trends across iterations, and make progress quantifiable and defensible. - Self-contained and autonomous: you can own technical delivery for multiple accounts and navigate ambiguity, shifting requirements, and staggered timelines. - B2+ English, ensuring effective communication and documentation with US clients. - **Bonus:** exposure to LLM/AI applications, or familiarity with residential construction (framing, foundation, roofing, siding, interior scope) and estimating workflows. ### What we offer - 💸 Competitive **salary in USD** - 💰 Attractive **stock options** - 🌴 **Unlimited PTO** - 🚛 Relocation**allowance** - 👨‍💻 **Top-notch** equipment - 🧳 Team offsites **around the world!**