Forward Deployed Engineer (Customer)

Job description

**About DevRev** At DevRev, we're building the future of work with *Computer* – your AI teammate. Unlike traditional tools, *Computer* unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. **About the role** As a **Forward Deployed Engineer (Customer)**, you will serve as the lead technical strategist embedded with our customers. You'll own the end-to-end design of AI-driven business transformation projects from understanding domain-specific needs to architecting scalable agent-based solutions using DevRev’s platform. This role requires a unique blend of enterprise architecture, AI solutioning, customer empathy, and cross-functional collaboration. You’ll act as the connective tissue between pre-sales, customer success, engineering, and product teams bringing our AI capabilities to life for real-world impact. **What You’ll Do** - **Own Customer Context**: Deeply understand customer business domains, systems, and OKRs/KPIs to guide solution design. - **Architect AI Transformation**: Design and document AI-driven workflows, agents, skills, and system integrations that align with customer goals and industry best practices. - **Be a Trusted Advisor**: Build strong partnerships with customer stakeholders as their technical counterpart, delivering confidence in our platform’s capabilities. - **Translate & Coordinate**: Bridge the gap between pre-sales/CS and engineering, ensuring requirements are actionable and outcomes measurable. - **Design Reusability**: Architect modular, scalable solutions that can be extended across customers and verticals. - **Drive Delivery**: Collaborate with Applied AI engineers to oversee solution implementation, ensuring architectural alignment and execution excellence. - **Support Pre-Sales**: Partner with sales engineers and customer teams to scope new opportunities, define technical requirements, and provide input on feasibility and effort. - **Lead Innovation**: Stay ahead of emerging trends in AI, software integration, and business transformation—and bring that insight to our solution designs. - **Maintain Quality & Compliance**: Ensure all solutions meet performance, security, and compliance standards. - **Travel Ready**: Willingness to travel up to 50% for on-site discovery, deployment, and customer engagement. **What You Bring** - **Experience**: 7+ years in solution architecture or consulting roles, focused on enterprise-scale, customer-facing software implementations. - **AI & Cloud**: Hands-on experience with generative AI tools, cloud platforms (AWS, GCP, or Azure), and modern integration patterns (APIs, webhooks, pipelines). - **Business Acumen**: Strong understanding of customer priorities, with the ability to translate business needs into technical execution plans. - **Design Thinking**: A problem-solver with a growth mindset, skilled in crafting scalable and future-proof architectures. - **Communication**: Exceptional ability to convey complex technical and business concepts to diverse stakeholders, both technical and non-technical. - **Project Leadership**: Proficiency with project planning tools and methodologies; capable of managing multiple solution tracks and timelines. - **Metrics Focus**: Proven ability to define and track success through OKRs, KPIs, and tangible business outcomes. - **SaaS & Platform Fluency**: Background in SaaS or enterprise platforms, with understanding of extensibility and multi-tenant design principles. - **Education**: Bachelor's degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus. *DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.*