Forward Deployed Engineer, Customer Success

Job description

Your Role at Nutrient... As a Forward Deployed Engineer (FDE) on our Customer Success team, you'll own a book of customers and act as their technical and strategic partner from day one of onboarding through every stage of their lifecycle with us. This is a consultative, hands-on role that sits at the intersection of Customer Success, Solutions Architecture, and Support: you'll be close enough to the product and the code to earn the trust of customer developers, and close enough to the customer's goals to drive adoption, value, and growth. You'll own onboarding, adoption, customer health, and risk mitigation across your portfolio, working in close partnership with Sales to protect and grow each account. You won't just manage relationships; you'll roll up your sleeves on the technical work that makes integrations succeed. You'll work primarily with customers using our Web SDK (both Standalone and backed by Document Engine), Document Web Services, and Document Engine. What You'll Work On... Own onboarding and time-to-value. Lead technical onboarding tailored to each customer's platform, use case, and integration complexity. Set technical and business milestones together, and drive customers to their first successful integration faster. Own adoption and customer health. Manage a portfolio of accounts, tracking health using both business signals (sentiment, usage, renewal timeline) and technical signals (API usage trends, integration progress, support ticket patterns). Own risk and retention. Identify risk early, including technical risk like architecture misalignment or platform constraints, and build mitigation plans that include concrete technical interventions, logged and maintained in our system of record. Partner with Sales on growth. Surface and qualify expansion and upsell opportunities using technical discovery (new SDK platforms, advanced features, additional workloads), and partner closely with Sales to advance them. Be the customer's technical advisor. Run technical discovery into each customer's stack, deployment model, and integration requirements. Guide developers through integration patterns, troubleshoot implementation issues, and provide prescriptive, consultative guidance. Enable and advocate. Deliver targeted demos and technical enablement sessions and POCs on the fly, build developer champions within your accounts, and bring the customer's voice to Product, Engineering, and Leadership. What You'll Bring... 2+ years in a customer-facing technical role; for example: technical customer success, implementation/onboarding, solutions or sales engineering, technical account management, or developer/technical support. Technical fluency: comfort reading code examples, making REST API calls, following SDK quickstart guides, and working in a terminal or IDE. You can do light scripting and basic environment diagnostics, and you can hold a credible conversation with developers about their stack and constraints. (Hands-on experience building sample integrations or proof-of-concept code is a strong plus, and a core area we'll help you grow.) A consultative mindset: you run real discovery, understand the "why" behind a customer's goals, and give prescriptive guidance rather than waiting for direction. Excellent written and verbal communication; you can translate technical detail into business impact and adjust your message for both developers and senior stakeholders. A bias toward action and strong follow-through: you prioritize what reduces churn and drives customer outcomes, and you own the result. Bonus: Experience with document, content, or developer-tooling SDKs; familiarity with common web stacks and integration patterns; exposure to working alongside Sales on expansion or renewals. Who Thrives Here... At Nutrient, we’re not just hiring for skills — we’re hiring for mindset. The people who thrive here are: Collaborators : You collaborate openly, listen actively, and prioritize team success over ego. Hungry Learners : Rapid learning fuels progress and career growth. Curious Thinkers : You dig deep to uncover the “why,” valuing understanding over simply being right. Self-Starters : You take action without waiting for direction, turning obstacles into opportunities with creativity and persistence. Owners : You take responsibility for solutions and outcomes, always looking for ways to improve what’s within your control. Doers : You’re energized by progress, motivated to create meaningful impact, and eager to tackle challenges. Why You'll Love Working Here... At Nutrient, we build tools that reshape how businesses and developers work with documents. Our culture is centered on continuous growth and collaboration. Every team member has room to learn, innovate, and drive meaningful impact. Real technical ownership: you're not just managing relationships; you're running technical discovery, building POCs, and being the engineer in the room for your customers. Cross-functional influence: your work sits at the intersection of CS, Solutions Architecture, and Support, with a direct line to shape product direction through customer advocacy. Fully remote and async-first: minimal meetings, strong writing culture, and the independence to manage your own work. Mission-critical product: Nutrient's platform is trusted by 15%+ of the Global 500 across 80+ countries. Strong growth trajectory: ARR grown from $28M to $49M over the past two years, backed by Insight Partners. Competitive comp and an annual global retreat. Past retreats held in Croatia, Spain, and Greece. Nutrient believes in equal opportunity. We employ people from many cultures and countries, celebrate diversity, and are committed to building a team that represents a variety of backgrounds, skill sets, and perspectives. We do not discriminate on the basis of race, color, religion, age, marital status, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, or any other non-merit factor. About Nutrient At Nutrient, we're revolutionizing how the world works with documents. Our tools transform static files into intelligent, secure workflows, empowering businesses to innovate faster and smarter. Trusted by thousands of organizations across 80 countries, including Fortune 500 companies and public sector leaders, our platform supports nearly a billion end users globally in industries where documents aren't just files, they're mission-critical.