Forward Deployed Engineer (Sales / Customer Service)

Job description

The Impact You'll Make The future of Sales and Customer Service will not be built by simply digitizing today's processes - it will be shaped by people who rethink how work gets done. As our Forward Deployed AI Solution Engineer , you'll work closely with Sales and Customer Service teams to identify high-impact opportunities and turn AI, automation, and digital technologies into practical solutions that improve how we work. This role is for a curious problem-solver who enjoys challenging the status quo, experimenting with emerging technologies, and creating measurable business value . Your impact will be seen through improved productivity, better decision-making, stronger adoption, and enhanced experiences for employees and customers. From AI copilots and intelligent automation to digital workflows and data-driven insights, you'll help shape the future of how Sales and Customer Service teams work at Danfoss Climate Solutions. What You’ll Be Doing Serve as the AI and Digital Transformation lead for your commercial domain (Sales or Customer Service), driving adoption of innovative technologies and new ways of working. Identify and deliver opportunities that reduce manual effort, simplify processes, increase productivity, and create better experiences for employees and customers. Inspire stakeholders by demonstrating what is possible with AI, helping teams move from experimentation to business value. Evaluate business impact by measuring adoption, efficiency gains, and user feedback, ensuring solutions deliver real value. Capture best practices and reusable solution patterns that help accelerate AI adoption across commercial functions. What We're Looking For Someone to constantly challenge "the way we've always done it" and help unlock entirely new ways of working through AI, automation, and data-driven decision making. At least 3 years of experience in sales or customer excellence, project management, solution engineering, technical consulting, digital transformation, automation, AI enablement, or a similar hands-on role. Experience working closely with business stakeholders and translating business problems into practical digital or AI-enabled solutions. Strong understanding of commercial processes such as sales operations, customer support, pricing, quotations, CRM, or product data management. An advantage if experience with modern digital technologies such as APIs, automation platforms, AI solutions, low-code tools, SQL, Python, or similar technologies. Strong analytical thinking, excellent English communication skills, and the ability to collaborate effectively across business and engineering teams. What You'll Get from Us Shape the future of commercial operational excellence by using AI and digital technologies to solve meaningful business challenges with real, measurable impact. Grow your career through continuous learning , exposure to emerging AI technologies, and collaboration with global experts across Sales, Customer Service, Digital, Data, and AI. Enjoy the autonomy to experiment, innovate, and bring your ideas to life in an environment that values curiosity, ownership, and continuous improvement. Be part of an inclusive, collaborative culture where diverse perspectives are valued, knowledge is shared, and teams succeed together across functions and borders. Receive the flexibility and support to do your best work , helping you balance professional growth with your wellbeing while making a meaningful difference. Ready to Make a Difference? If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. #LI-Hybrid #LI-KC1