Forward-Deployed Product Manager - FDPM (US Remote)

Job description

FORWARD-DEPLOYED PRODUCT MANAGER About Tailor Tailor is a pioneer in Headless ERP technology. Our platform empowers companies to build internal workflows that adapt to their unique needs — faster, smarter, and developer-first. About the Role We’re looking for a Forward-Deployed Product Manager to serve as the key bridge between our clients and internal product and engineering teams. You’ll play a vital role in extracting requirements, managing communications, and supporting successful deployments led by the technical team. This client-facing, high-context role focuses on clarity, alignment, and speed. What You’ll Do - Gather and Clarify Requirements - Work directly with clients to understand business needs and pain points - Translate those needs into clear, prioritized requirements for engineers - Own the Client Relationship - Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery - Proactively manage expectations, timelines, and feedback loops. - Support Internal Teams - Provide context and clarity to engineers to help ensure smooth delivery. Ensure alignment between what was requested, what’s being built, and what’s being shipped. - Build Repeatable Patterns - Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments. - Help improve internal handoff flows, requirement intake, and communication patterns. - Shape the Product Roadmap - Distil recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision. What We’re Looking For - 2+ years in a Software Company - Relevant experience in a SaaS, ERP, or composable software environment is preferred, especially with an understanding of modular solutions, low-code platforms, or customer-centric software deployments. - 5+ years in product management, solutions, customer success, or consulting roles with strong client interaction - Proven ability to engage with both technical and non-technical stakeholders. Experience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changes. - Exceptional communication skills — you can make complex things sound simple and actionable. - Organized, structured thinker who can reduce ambiguity - Technically fluent enough to collaborate with engineers and ask the right questions - Based in or willing to be frequently present in Los Angeles. ~20% travel. - Travel requirements/expectations. 15-20% Nice to Have - Experience with ERP, internal tools, or operational SaaS products - Familiarity with APIs, data workflows, or developer platforms - Consulting or customer onboarding background - Comfortable supporting multiple stakeholders and balancing competing priorities Compensation & Benefits - Salary: $130,000 – $170,000 + Bonus - Benefits: Health, dental, vision, flexible PTO, and more Why Tailor? You’ll work directly with the product team on a fast-growing platform solving real operational pain. If you love being the voice of the customer, reducing friction, and making teams more effective — let’s talk. Apply now and help us shape the future of Headless ERP.