Forward Deployed Reliability Engineer

Job description

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Forward Deployed Reliability Engineer (FDRE), you ensure the stability and reliability of mission-critical workflows built on Palantir software. You gather signal by going on call — resolving problems before the customer is impacted — and use those learnings to drive product change, shape our internal tooling, and refine our operational processes so that we provide an increasing quality of service to more and more customers. Your approach is hands-on and pragmatic: you’ll rapidly address issues as they arise with quick and effective solutions, and advocate for workflow or product improvements once the immediate issue is resolved. You are energised by engaging directly with problems, from writing a script to automate a manual task, to finding creative workarounds, or building a case for a product enhancement. You don’t just fix issues — you look for opportunities to simplify, automate, and make the entire system more resilient. An FDRE synthesises learnings from support into best practices for others to follow. These are captured in documentation and shared with the team and the wider organisation. In this way, you raise the bar for reliability and efficiency across Palantir. A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Forward Deployed Reliability Engineer (FDRE), you ensure the stability and reliability of mission-critical workflows built on Palantir software. You gather signal by going on call — resolving problems before the customer is impacted — and use those learnings to drive product change, shape our internal tooling, and refine our operational processes so that we provide an increasing quality of service to more and more customers. Your approach is hands-on and pragmatic: you’ll rapidly address issues as they arise with quick and effective solutions, and advocate for workflow or product improvements once the immediate issue is resolved. You are energised by engaging directly with problems, from writing a script to automate a manual task, to finding creative workarounds, or building a case for a product enhancement. You don’t just fix issues — you look for opportunities to simplify, automate, and make the entire system more resilient. An FDRE synthesises learnings from support into best practices for others to follow. These are captured in documentation and shared with the team and the wider organisation. In this way, you raise the bar for reliability and efficiency across Palantir. Core Responsibilities Develop a deep understanding of Palantir’s products and operational processes Go on-call, responding quickly and effectively to mission-critical incidents Diagnose, resolve, and proactively prevent issues encountered in the field Collaborate with internal stakeholders to increase the scalability and reliability of Foundry workflows for our customers Identify recurring pain points and inefficiencies, and take initiative to automate or streamline workflows Advocate for and implement product enhancements based on insights gleaned from the field Create clear, actionable documentation and share best practices to elevate team and company-wide reliability Note: While active work is not required on weekends or outside business hours, you must be available to respond to critical outages during assigned on-call weeks. What We Value Ability to work independently and collaboratively to solve ambiguous technical and operational challenges Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders Proficiency in Python, Java, and SQL Familiarity with parallel data processing and Spark job optimisation Strong organisational skills and attention to detail, with the ability to prioritise effectively Resourcefulness and creativity in fast-paced, dynamic environments Experience with root cause analysis and documenting solutions for broader impact Enthusiasm for hands-on problem-solving, continuous improvement, and knowledge sharing What We Require Background in Computer Science, Engineering, Information Systems, or other technical field Life at Palantir We want every Palantirian to achieve their best outcomes, that’s why we celebrate individuals’ strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians’ lives is just one of the ways we’re investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region. In keeping consistent with Palantir’s values and culture, we believe employees are “better together” and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for “Remote” work on an exceptional basis. If you are applying for one of these roles, you must work from the city and or country in which you are employed. If the posting is specified as Onsite, you are required to work from an office. If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help. Please note that you will never be asked to submit a payment or share financial information to participate in our interview process. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the individual and consider reporting them to the relevant authorities, such as the US FBI Internet Crime Complaint Center (IC3). The Role As a Forward Deployed Reliability Engineer (FDRE), you ensure the stability and reliability of mission-critical workflows built on Palantir software. You gather signal by going on call — resolving problems before the customer is impacted — and use those learnings to drive product change, shape our internal tooling, and refine our operational processes so that we provide an increasing quality of service to more and more customers. Your approach is hands-on and pragmatic: you’ll rapidly address issues as they arise with quick and effective solutions, and advocate for workflow or product improvements once the immediate issue is resolved. You are energised by engaging directly with problems, from writing a script to automate a manual task, to finding creative workarounds, or building a case for a product enhancement. You don’t just fix issues — you look for opportunities to simplify, automate, and make the entire system more resilient. An FDRE synthesises learnings from support into best practices for others to follow. These are captured in documentation and shared with the team and the wider organisation. In this way, you raise the bar for reliability and efficiency across Palantir. A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.The Role As a Forward Deployed Reliability Engineer (FDRE), you ensure the stability and reliability of mission-critical workflows built on Palantir software. You gather signal by going on call — resolving problems before the customer is impacted — and use those learnings to drive product change, shape our internal tooling, and refine our operational processes so that we provide an increasing quality of service to more and more customers. Your approach is hands-on and pragmatic: you’ll rapidly address issues as they arise with quick and effective solutions, and advocate for workflow or product improvements once the immediate issue is resolved. You are energised by engaging directly with problems, from writing a script to automate a manual task, to finding creative workarounds, or building a case for a product enhancement. You don’t just fix issues — you look for opportunities to simplify, automate, and make the entire system more resilient. An FDRE synthesises learnings from support into best practices for others to follow. These are captured in documentation and shared with the team and the wider organisation. In this way, you raise the bar for reliability and efficiency across Palantir.