Forward Deployment Engineer

Job description

### About the Role This is a technical role at the intersection of product and customer deployments for a fast-growing AI phone assistant platform serving small and medium-sized businesses. You will own end-to-end rollouts, from requirements capture through integrations, glue code, and monitoring, ensuring live customer setups run reliably in production. Your work directly shapes the feedback loop between real-world deployments and the product roadmap. ### What You'll Do - Serve as the technical bridge between product and customer setups, translating requirements into robust production implementations. - Lead rollouts of AI assistant configurations, including workflows, logic, data flows, prompts, and guardrails. - Implement integrations with third-party systems via APIs, webhooks, and common services such as CRMs, calendars, ticketing, and payments. - Develop small-to-medium features and glue code to map customer use cases to production systems, including tests, monitoring, and logging. - Debug live issues across calls, flows, and data pipelines, and deploy rapid fixes under production conditions. - Build reusable templates, deployment playbooks, and best practices to make setups scalable and repeatable. - Surface product pain points, feature gaps, and recurring patterns with concrete recommendations to keep the feedback loop tight. ### What We're Looking For - Several years of practical experience capturing customer requirements and translating them into production implementation plans. - Hands-on production experience with LLM-based applications, including prompting, tool use, RAG, evaluation, and failure modes. - Proven experience building and integrating APIs, webhooks, and common authentication patterns such as OAuth and API keys. - Strong coding ability to implement features and glue code, with solid testing, monitoring, and logging practices. - Familiarity with cloud deployment fundamentals and observability tooling for production debugging. - German language proficiency at B2 level or above. - Pragmatic, delivery-focused mindset with a bias toward shipping fast and iterating. - Bonus: experience with voice or telephony integrations, workflow automation tools, TypeScript or Python, SQL, or GDPR and data privacy considerations. ### Compensation & Benefits Salary range: 60,000 to 90,000 EUR annually. Visa sponsorship is not available for this role. ### Location Fully remote, based in Germany.