Foundation Solution Architect - Apple Devices & macOS (Tenant-to-Tenant Migration)

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role You are a Foundation “direction setter” for endpoint migration and endpoint target‑state standards . You will define the policies, tooling approach, technical guardrails and runbooks that Scale squads and the Factory must follow for tenant‑to‑tenant endpoint transition (Windows, Intune, Autopilot, join state, compliance posture). You are accountable for turning early discovery and pilot learnings into hardened, repeatable patterns suitable for industrial execution at enterprise scale. This role is explicitly for a migration specialist, admin‑only profiles are not suitable. Key Responsibilities: Define endpoint target‑state standards and guardrails for the consolidated tenant (baseline configuration, compliance posture, app strategy). Define tenant‑to‑tenant endpoint migration approach (sequencing, join state, Autopilot strategy, Intune re‑enrolment model). Produce and govern endpoint runbooks, quality gates and validation checklists for scaled execution. Define exception patterns for complex device populations and high‑risk business groups. Lead endpoint pilot design/support and translate lessons learned into hardened standards. Coordinate cross‑discipline dependencies (Identity, Security, Conditional Access, Shared Data and user readiness). Define operational telemetry/KPIs for device migrations and sign‑off evidence requirements. Provide escalation guidance to Scale/Factory leads for complex endpoint migration failures. Ensure security and access impacts are understood and controlled throughout migration waves. Support cutover readiness reviews and go/no‑go evidence for endpoint components. Who You Are You’re good at what you do and can demonstrate the experience to prove it. You bring a growth mindset, you stay focused on customer outcomes and you collaborate in an open, inclusive, “one team” way across global delivery organisations…. Must‑Have: Delivered tenant‑to‑tenant endpoint migration work in production (Intune/Windows specialism is mandatory). Deep practical Intune expertise (enrolment, compliance, configuration profiles, reporting and troubleshooting). Practical understanding of Autopilot concepts and tenant transition sequencing. Strong PowerShell and operational troubleshooting capability. Proven ability to write/run/run‑govern runbooks and quality gates for repeatable delivery. Willingness to support early/late calls and cutover windows as needed for a global programme. Strong documentation discipline: creates reusable patterns, not tribal knowledge. Good‑to‑Have: Experience with workstation/profile migration tools (e.g., PowerSyncPro or equivalent) and understanding of operational constraints. Experience with Microsoft security controls affecting devices (Conditional Access, compliant device requirements). Microsoft certification alignment (e.g., MD‑102 / MS‑102) or equivalent experience. Experience supporting Windows 11 transition programmes alongside tenant migration. Interpersonal & Consulting Skills: Confident direction setter: explains “why” behind standards and secures adoption. - Calm escalation partner during pilot/cutovers. Strong collaborator across Identity/Security and adoption stakeholders. Evidence‑based decision‑making; avoids assumptions and undocumented exceptions. - Coaches teams through patterns and enables repeatable success. High attention to quality and risk control while maintaining delivery pace. Typical Deliverables / KPIs: Endpoint migration standards pack (target state, policies, runbooks, validation). Pilot success rate and reduction of repeat failures post‑pilot. Adoption of standards (exception volume trending down over time). Cutover readiness pass rate for endpoint components. Reduced MTTR for endpoint migration incidents due to improved runbooks. Shift / Working Pattern Notes: Primary UK business hours, with expected out-of-hours support during cut-overs and cross-region coordination windows (early/late calls; occasional weekends in peak migration periods). Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.