Founder's Associate (Product)

Job description

ABOUT US Every 10 minutes, 18 million conversations happen between businesses and consumers around the world. For decades, the consumer side of those conversations sucked: long queues, robotic menus, repeated explanations, and advice that is often unhelpful. Most people today still cannot simply say what their problem is in natural language when communicating with businesses. AI changes that. For the first time, companies can have natural conversations with customers at massive scale. Every B2C company - from energy providers to telcos to insurers - will use AI agents to talk to their customers. The number of conversations businesses will handle is going to explode in the coming years. At telli, we are solving the challenges that come with that shift. Today, leading B2C companies like Sky are already using telli to deploy thousands of voice agents to provide their customers with a new experience. But building a first voice agent is easy, getting it to drive real outcomes for customers and businesses is the hard part. telli helps companies build, deploy, and improve consumer-facing AI voice agents at scale. This will become one of the most important software categories of the next decade, and we intend to win it. We are a small, AI-pilled team that likes to solve hard problems. Be it engineering, product, or GTM - we build, experiment, and move fast, while heavily leveraging the capabilities of AI models. All of us like to challenge ourselves and take real ownership over what we do, all while still staying humble and keeping a low-ego culture. Check out our principles https://principles.telli.com/ to see how we work. ABOUT THE ROLE This is a role for a hyper-ambitious technical/product person who wants to start their own company one day. You will work directly with our CTO Seb https://www.linkedin.com/in/sebhs/ on product, tech, and hiring. THINGS YOU MIGHT DO - dig deep into customer data and find problems worth fixing - triaging incoming product feedback, asses whats worth fixing - run customer interviews and understand our customers deeply - research opportunities to guide product strategy & future bets - competitor research, what do we do better - what do others do better? - test and evaluate new models, prompting techniques etc. become a Voice AI expert - support on hiring absolute A-player engineers YOU'RE A FIT IF - great at communicating verbally and in written form - structured in your approach to things - high agency - can take very direct feedback - AI-pilled - great product taste & commercial sense - have a technical background