Founding Community & Marketing Manager

Job description

We're looking for a **Founding Community & Marketing Manager** to join our team in New York City. You will shape and lead our global community strategy as a key driver of growth and retention. This role sits at the intersection of every team, with ownership of community as a measurable engine for activation, retention, expansion, and brand equity across our insurance partner base. You will design the community strategy, launch marketing programs from 0 to 1, and establish the operating model that ensures the community function contributes directly to revenue and long-term customer value. In these early stages, you won't just design the strategy — you'll personally lead the high-impact initiatives that prove it out. Reporting to the CEO, you will collaborate cross-functionally with sales, client success, claims, and product to ensure community initiatives drive measurable outcomes aligned with company growth targets. **Turning risk into opportunity** Human progress runs on a single trade: risk for opportunity. Every venture worth doing - a new business, a new home, an exciting trip - means accepting the chance it goes wrong. Insurance is what lets us take those chances anyway, and the claim is the moment it either delivers on that promise or fails to. We're rebuilding that moment. ClaimSorted is an AI-native claims solution for insurers and large corporates that resolves claims faster, fairer, and more reliably than the industry ever has. Handle risk that well, and people are free to take on more of it - that's how you push society toward opportunity: not by eliminating risk, but by making recovery so fast and certain it stops being a reason to hold back. We're one of the fastest-growing InsurTechs - scaling 10x YoY, processing hundreds of millions in claims payouts, and backed by the world's leading investors: Y Combinator, Atomico, and Eurazeo. ## **What You'll Do** - Shape and execute ClaimSorted's global community strategy, ensuring online and offline initiatives directly support inbound lead generation, revenue growth, and partner retention. - Build brand recognition and trust among our insurance partners (MGAs, insurers, and brokers) through a consistent narrative, credible content, and standout events. - Identify, engage, and empower champions and advocates across our partner base. - Design and run events end to end — from concept and logistics to delivery — and build them into a repeatable, scalable programme rather than a series of one-offs. - Create content that a technical, professional insurance audience genuinely respects: case studies, podcasts, and thought leadership. - Design the operating model, tools, and systems needed to scale community programs globally. - Build the measurement framework that ties community activity to qualified leads, pipeline, conversion, and retention — and establish a clean handoff to sales. **What You Bring** - Demonstrated experience building and scaling programs from 0→1 in Community, Growth, Marketing, or Product roles. - A track record of **organising** B2B events — not just running them — and turning them into repeatable, scalable systems. - The ability to get credible fast in a complex, technical industry, and to create content that a professional audience trusts. - Strong creative instincts paired with a bias for action — you ship fast, iterate on feedback, and drive results. - A data-driven approach: you set KPIs, analyse performance, and optimise programs against revenue outcomes. - A history of operating independently and owning ambiguous goals end to end. - Experience working closely with sales — shared goals, clean handoffs, attributable pipeline. - Comfort in a fast-paced, high-ownership early-stage environment where priorities shift and the work is hands-on. This isn't a 9-to-5 role, and that energises rather than drains you. **Compensation & Benefits** - Quarterly performance bonus: up to 15% of quarterly salary - Equity participation: stock options as an early-stage team member - Medical insurance - 401(k) with 4% company match - 20 days paid time off - Company offsites - Accelerated promotion track in a high-growth environment