Founding Controller, Product & Customer Operations

Job description

# About Synthetic Building a software product has never been easier. But running the business side is still tedious as hell. From contracts, to billing, to getting paid, to keeping the books, [Synthetic](https://synthetic.ai) handles the financial side of a software business from start to finish, so founders can get back to building. The software companies that we're selling to have intense accounting pain. They have a QuickBooks account, a Stripe account, and an unholy menagerie of spreadsheets and agent workflows holding it together. Instead of trying to throw an AI agent at broken software to try to fix it, we rebuilt all the software from the ground up. We rebuilt contracts, accounting, billing, invoicing, and payments. Then we wired up agents that do the busywork in between. The result is a tailor-made solution for software companies that "just works" out of the box. We can guarantee our customers that the numbers are correct, because we own every system that touches the numbers. And it looks visually stunning. You can read more about us [here](https://betakit.com/ian-crosby-is-back-with-a-new-accounting-startup-for-the-agentic-ai-era/). We recently raised $10M from investors like Khosla Ventures and Tobi Lütke. We're here to build a company that wins big, which is why we work in-person in our San Francisco office 6 days a week. But we care about winning, not larping, so we're flexible on hours. ## About the Role We'll be launching the product soon. This is our first dedicated accounting hire, and it's a wear-all-the-hats role: part customer service, part AI quality control, part process building, part product research. You report directly to the founder. Our customers trust Synthetic with their money, and our system changes constantly. Your job is to make sure nothing breaks or falls through the cracks for them while we move fast. Sometimes a system is working properly but poorly explained, and you bridge the gap with the customer until we fix it. And sometimes there's a process we haven't automated yet, like customer onboarding today, and you handle it by hand until it makes sense for an engineer to build it. You'll also be building business processes for customer support on the fly. This job will change every quarter. One perk: you'll never do a bank reconciliation. That part is already completely autonomous. ## Job Requirements - A CPA. - Controller experience at a software company. You've run real SaaS books. - Fluency in ASC 606, billing, invoicing, and accrual bookkeeping for software businesses. - Clients love you. - You've vibe coded a few things you're happy to show off. ## Compensation - $250K – $275K salary - 0.2% – 0.3% fully diluted equity - Health benefits - We sponsor visas for exceptional candidates worldwide